Customer Service Representative

kamilah jackson

972-***-**** ****************@*****.*** Dallas, TX 75228

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

Plating and PresentationAttention to Detail

Team SupervisionDelegation and Task Management

Cleaning and SanitationAnalytical Thinking

Safe Food HandlingCollaboration and Teamwork

Quality ControlAnticipating Problems

Food AssemblyDetail-Oriented

Coordinating Staff MeetingsStaff Recruiting and Hiring Customer ServiceStaff Training

High Volume Production CapabilityRelationship Building Leadership and Decision MakingPrioritization and Organization EXPERIENCE

Assistant Cook, Ut Southwestern Medical Center, October 2017-March 2023 Dallas, TX

Assisted head chef by chopping and preparing cooking ingredients. Prepared food for service based on daily specials and chef's needs. Washed preparation utensils, tools and machinery by hand or industrial dishwasher. Set up and performed initial prep work for soups, sauces and salads. Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.

Weighed, measured and mixed ingredients according to recipes or personal judgment. Stored food in designated containers and storage areas to prevent spoilage. Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.

Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.

Operated industrial mixers and other food processing machinery to support kitchen operations.

Used manual or electric appliances to clean, peel, slice and trim food. Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies. Regulated oven, broiler and roaster operations for cooking at correct temperatures. Maximized kitchen speed and efficiency by preparing salads, desserts and meats for cook. Contributed to menu creation through development of new or seasonal product ideas and recipes.

Developed variety of menu items to cater to customers with food allergies and diet restrictions. Collaborated closely with cook. participate in staff meetings and resolve service, product and personnel issues.

Baked gluten-free and other goods with ingredient limitations to meet dietary restrictions. Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.

Cart Attendant, Ut Southwestern Medical Center, October 2017-September 2019 Dallas, TX

Patient Care Assistant, Bonyl Healthcare Services, August 2018-December 2018 Dallas, TX

Promoted patient satisfaction by assisting with bathing, dressing and exercising. Promoted patient comfort by quickly responding to calls and handling diverse needs. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Performed minor housekeeping tasks to keep patient areas clean and sanitized. Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Used mobility devices to transport patients.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Ambulated patients with appropriate assistive devices and in line with proper body mechanics.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Recorded patient conditions and vital signs before and after medical operations. Customer Service Representative Team Lead, Dominoes Pizza, April 2015-September 2017 Dallas, TX

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Improved customer service wait times to mitigate complaints. Mentored new employees on procedures and policies to maximize team performance. Promoted clean, safe, friendly work environment for employees and guests. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Call Center Representative, Dominoes Pizza, April 2015-September 2017 Dallas, TX

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Maintained strong call control and quickly worked through scripts to address problems. Engaged actively with callers, confirming or clarifying information and diffusing anger. Navigated through computer systems to review information and respond appropriately to callers.

Offered resolutions to de-escalate calls and solve customer issues. Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Consulted with customers to resolve service and billing issues. Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Adjusted bills and refunded money to resolve customers' service or billing complaints. Supported sales team members to drive growth and development. Strengthened customer retention by offering discount options. Updated customer accounts, addresses and contact information within call management databases.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. EDUCATION AND TRAINING

High School Diploma

W.W. Samuell High School, Dallas, TX June 2014

Some College (No Degree)

Parker University, Dallas TX

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