Salesforce Administrator Administrative Assistant

Amruta Rathor

*******.******@*****.*** 904-***-**** Wylie, TX 75098 Trailblazer

SALESFORCE ADMINISTRATOR PROFILE

Performance-driven professional with recent certification / training in Salesforce Administrator as well as experience creating reports and managing dashboards. Equipped with knowledge of Salesforce case management techniques that focus on operations management, reporting, CRM, and budgeting. Capable of configuring salesforce tools as well as monitoring and resolving issues reported by clients. Ability to evaluate and document business requirements related to application/IT platforms and systems. Aptitude to deliver technical support to all customers on core enterprise software applications, while ensuring proactive resolution of issues and requests as per SLAs. TECHNICAL PROFICIENCIES

Platform/Tools/Hardware: Microsoft Word, Excel, PowerPoint, and MS Access, Google Chat, AWS, Okta, Google Application, JSP, Lightning App Builder, Jira, JSP, HTML5, MySql, Flow, and Salesforce CERTIFICATIONS

Certified Salesforce Administrator

Trailhead, Udemy 2022

MS Office Package

MSCIT 2006

PROFESSIONAL EXPERIENCE Salesforce Trailhead, Remote Date – 2022 Certified Salesforce Administrator

Enhanced understanding of business operations services through utilization of Salesforce case management. Improved knowledge in terms of service cloud features. Developed insights into creating reports, charts, and dashboards to deliver relevant information to departments and business stakeholders. Gained skills in assisting customers by leveraging salesforce service cloud tools to provide on-time and accurate solutions.

● Secured Two super badge as well as 50 badges within trailhead.

● Engaged with Salesforce Admin through personal and virtual meet-ups within DFW region.

● Participated in Mike Wheeler Udemy Salesforce Administrator Course Sitel, Miami, FL 2022 – 2023

Account Administrative Assistant

Participate in day-to-day business activities, covering data management, customer services, financial transactions, memberships, CRM, troubleshooting customer demands, marketing, and effective communication. Deliver assistance to develop clients-focused solutions based on investigating the claim history. Collaborate with team members, supervisors, cross-collaborate with different department to resolve customers issues. Create and maintain customers cases to track customer issues and the ability to resolve within the appropriate SLA.

● Collaborate with over 50 different customers within a single day, while providing effective solutions.

● Work among the following applications to provide customers with resolutions by utilizing AWS, OnBase, Okta, Citrix, and Jira.

EDUCATION

Bachelors Degree in Computer Applications

Punyashlok Ahilyadevi Holkar Solapu University, 2011

Contact this candidate