Billing Manager

Rodney E. Gaines, Jr.

**** ******** ******, **********, ** 40222 · ******.******.**@*****.*** · mobile 502-***-**** SUMMARY OF QUALIFICATIONS

Business professional with over ten years of experience in corporate finance and a Fortune 100 setting. Strong background in supervision, management support, financial analysis, and accounting. Advanced skills in Microsoft Great Plains, Elite Enterprise, DeskSite, Oracle Applications, PeopleSoft, Siebel CRM, Microsoft Excel, PowerPoint and Word; with proficient skills in Crystal Reports, Microsoft Access, SQL, and QuickBooks Pro. Ability to effectively communicate with staff in a supervisory role and develop professional relationships with Clients. Determined character that thrives in challenging environments and under time constraints. EXPERIENCE

Stites & Harbison PLLC, Louisville, KY, 2022 to Present Nationwide Legal Practice

Electronic Billing Manager

• Monitor the e-billing process.

• Supervise the e-billing staff.

• Review issues with the e-billing to ensure that errors and rejections are resolved in a timely manner.

• Provides information and various reports to management.

• Provides ad hoc reporting to attorneys and legal assistants upon request.

• Set up new clients/matters for e-billing and map in the eHUB. Quantix 3PL Solutions, LLC formerly A&R Logistics, Louisville, KY, 2020 to 2022 Logistics – Largest Supply Chain Provider to the Chemical Industry Billing Manager

• Leading and planning the billing operations for the brokerage, domestic warehouse, and export warehouse divisions.

• Oversee and streamline billing.

• Month-end closing of the billing group information.

• Plan and implement quality assurance for all processes.

• Special program/billing planning and implementation.

• Personnel development; staff meetings; staffing discussions and planning/interviews; team building.

• Assist with the implementation of a new billing system. Orr Safety Corporation, Louisville, KY, 2019 to 2020 Distributor of Personal Protective Equipment (PPE) Accounts Receivable Manager

• Supervise Accounts Receivable Department.

• Maintain accounts receivable customer files and records.

• Oversee credit card process, including errors and refunds.

• Verify the validity of account discrepancies by obtaining and investigating information from sales, Customer Service Departments, and customers.

• Resolve valid or authorized deductions by entering adjusting entries, including write-offs, credit memos and RMA processing.

• Prepare all consolidated billings.

• Oversee cash application process.

• Oversee upload process to ensure timely transmission of billings.

• Prepare intercompany cash and invoice transfers.

• Assist with month-end close process.

• Ensure compliance with Internal Control processes and it relates to ISO requirements.

• Create and set up all new customer accounts.

• Review credit history as it relates to new customer accounts.

• Manage and update all customer account information. Hogan Lovells, Louisville, KY, 2016 to 2019

Global Legal Practice

Electronic Billing Analyst

• Received promotion from Billing Analyst after six months.

• Collaborate with the Matter Supervising Partners and Billing team to resolve discrepancies pertaining to electronic billing.

• Configure and map clients within the eBilling HUB.

• Modify LEDES files when necessary to ensure proper submission of electronic invoices.

• Work closely with Client Maintenance team and clients to ensure timely and accurate setup of new eBilling clients.

• Work with clients to ensure new timekeepers are submitted properly to vendor websites.

• Pay vendor subscription fees using Concur.

Billing Analyst

• Coordinate proformas and financial reports

• Complete proforma edits; develop draft and final bills

• Provide clients, Matter Supervising Partners, and assistants with current billing alongside Accounts Receivable and Collections.

• Maintain and update instructions related to Matter Supervising Partner’s needs in generating their bills. Humana, Inc, Louisville, KY, 2014 to 2016

Fortune 100 Health Insurance Company

Financial Operations Analyst

• Maintain the Oracle general ledger through preparation of journal entries, account analysis and reconciliation, and support of the month end close process.

• Prepare financial reporting to support internal and external requests, and project support (testing, etc.) as needed.

• Research and analyze financial information necessary to support internal and external audit activity and ad hoc data requests.

• Identify ways to create/re-engineer current reports and processes. ADP, LLC, Louisville, KY, 2012 to 2014

Fortune 200 Payroll Company, with Healthcare Administration Issue Resolutions Analyst

• Responsible for ensuring the integrity of billing data with HIPAA compliance on a monthly basis.

• Create and upload manual templates for compiling client transactions based on utilized services and products.

• Organize and analyze data for discrepancies in actual and billed amounts.

• Direct oral and written communication with clients in response to inquiries and account corrections.

• Manage data migration from former provisioning systems for standardization.

• Able to perform with limited to no supervision, and complete multiple tasks at one time. SHPS, Louisville, KY, 2004 to 2012

Third-Party Healthcare Administration Company

Billing Supervisor

• Received three promotions from Accounting Clerk during tenure. These include: Collections Specialist, Billing Specialist and Billing Supervisor.

• Implemented an electronic (paperless) invoicing system to promote efficiency and reduce costs. Significant savings in working hours and materials.

• Supervised and provided formal training for three employees. Coaching and training included billing processes and HIPAA guidelines.

• Used key performance indexes (KPIs) to measure billing accuracy and efficiency. Lead team to a career 99.4% billing accuracy rate.

• Monitored staff performance and initiated employee corrective action as needed.

• Processed monthly revenue accruals and entered adjusting journal entries.

• Reconciled general ledger for month-end close.

EDUCATION

Mid-Continent University

Bachelors of Business Management

Sullivan University

Associates of Business Management

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