Maria Morales

Customer Service Representative

+1-484-***-****

adyomy@r.postjobfree.com

New Tripoli, PA

Customer Service Representative with over 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my skills to provide high-quality customer care for your company.

S K I L L S

// P R O F E S S I O N A L

Communication

Customer Service

Problem-solving

Time-management

Organization

Client Relations

// T E C H N I C A L

Microsoft Office Suite

Adobe Photoshop

Excel

PowerPoint

Adobe Illustrator

QuickBooks

Salesforce CRM

E D U C A T I O N

Penn Foster

Associate Medical Assistant

2022-2023

Keiser University

Associate of Science in Medical Billing and Coding

2017-2019

Blackstone Career Institute

Billing and Coding/ Medical Office Procedures

2022-2023

W O R K

E X P E R I E N C E

Customer Service Representative /Inbound calls

Workathome LLC Remote 03 - Present

●Manage and prioritize Members transportation appointments schedules to ensure that the time is focused on critical issues.

●Coordinate communications, track and follow up on 20+ daily requests, and identify those of importance that require immediate attention.

●Effortlessly maneuvered through the client’s system using function keys to ensure accurate processing.

●Collaborating with various departments within the company to effectively address and resolve transportation and eligibility issues.

Patient Care Assistant/ Med tech/ Receptionist

At Home in Parkland Schnecksville 2018 -2020

●Assist Hospice patients in everyday living.

●Handled Medication intakes

●Routine Blood Pressure, recording patient vital signs

●Inbound and outbound calls

●Data Entry

Patient Care Assistant/ Housekeeping/ Dietary/ Med Tech

Pleasant Tree Home Care Lehighton 2013 -2018

●Assist patients in daily living

●Prepare dietary meals

●Light housekeeping

●Administer Medication

Customer Service Representative

Sharp United Drug Company/Allentown/ 2009-2013

●Provide product services

●Resolving problems with Orders

●Inbound/outbound calls

●Maintain Customer accounts and record account information

●Oversees Customer financial accounts and process adjustments

●Make product recommendations or services to customer based on their preferences.

Customer Service Representative

Ict Group Inc- Wells Fargo/Allentown/2006-2009

●Serving customers by providing product and service information

●Resolving product and service problems

●Open customer accounts by recording account information

●Faxing, emailing, and outbound/inbound calls

Customer Service Representative

Bio-Reference Laboratory/New Jersey/2001-2006

●Provided physicians patient results

●Operated over 25+ phone system

●Inbound/outbound calls

●Answer billing inquires

Contact this candidate