Sr. Business Analyst

HELLY GANDHI

Senior Business Analyst

Email: ************@*****.*** Phone: +1-647-***-****

PROFILE

Experienced business analyst with 5+ years of business analysis experience in the banking, retail, telecommunications, accounting, and insurance industries.

Deep understanding and insight into the SDLC (Software Development Life Cycle) phases such as requirements gathering, analysis, design, development and testing to develop software.

Extensive experience with various SDLC methodologies such as Agile, Waterfall and Scrum.

Skilled at working with business and technology partners to successfully deliver business process solutions while maintaining alignment with business needs.

Experienced in identifying project stakeholders, eliciting requirements from them, analysing the requirements, documenting, and articulating them into functional, non-functional, transitional, quality, and usability requirements.

Adapt at performing various analysis such as gap analysis, SWOT analysis, cost benefit analysis, ROI analysis, market analysis, and user acceptance testing, with strong analytical skills.

Good knowledge of UML to create use case diagrams, activity diagrams, process modelling diagrams, process maps, business cases, process flows, wireframes, models, design reviews, and prototypes. Knowledge of using Business Process Management Notation (BPMN).

Extensive experience in creating BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Document), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), SDD (Software Design Document), technical documentation, and data specifications.

Exposure to data activities include Data Conversion, Data Collection, Data Analysis, Data Mapping, and Data Modelling.

Experience coordinating with testing teams for different types of testing, including functional testing, system integration testing, regression testing, BAT testing, and UAT testing.

Great communication skills and leadership skills. Proficient in engaging with stakeholders with excellent facilitation, problem-solving, negotiation, time management, visual thinking, collaboration skills and interpersonal skills.

Highly flexible, committed, multitasking, and motivated individual with a proven track record of success who can work independently as well as in teams.

SUMMARY OF SKILLS

Business Analysis

Joint Application Development (JAD)

Business Case Development

Defect Management, Software Testing / UAT.

Training and Development

Facilitation /Presentation

Organization Skills

Requirements Management

Business Management

SCRUM Methodology

Software Development Life Cycle (SDLC)

Configuration and Change Management

Microsoft Office, Visio, Outlook, Power Point, Excel, Powerpoint

System Analysis

Analytical skills

Root Cause Analysis

Information Management

Project and Program Management

Business Process Improvements (BPI)

Unified Modeling Language (UML) Use Case Diagrams

Data flow diagrams

Quality Management

Problem-solving skills

Application Programming Interface (API)

KEY DELIVERABLES

Business Requirement Document

Business Case Document

Process Flow Diagram

Project Charter

Process Mapping Document

Functional Requirement Document

Use case Document

Swim lanes and use case Diagram

Change Management Plan

Defect Tracking Document

Test Plans

Requirement Backlog

Requirement Traceability Matrix (RTM)

Data Mapping Document

UAT Document

EMPLOYMENT HISTORY

Sr. Business Analyst 05/2022 - Present

ADP CANADA

Roles/Responsibilities

Conduct a stakeholder analysis to identify key stakeholders and their level of involvement in the project.

Gather and document requirements from stakeholders in the form of use cases and user stories.

Collected key information from various stakeholders to develop a detailed business analysis model.

Facilitated workshops with a wide range of business stakeholders to identify gaps, root causes and cross-functional dependencies.

Conduct gap analysis to identify skills gaps and suggest improvements to optimize user experience.

Work with business owners to discover competitive spirit and current industry trends.

Acted as a product owner to improve the product backlog with user stories in JIRA.

Facilitate product backlog improvement sessions with business stakeholders, developers, and the QA team while prioritizing and organizing user stories to increase team efficiency.

Extensive use of web-based collaboration platforms such as SharePoint and Confluence to prepare documentation for workflow processes.

Conducted daily scrum meetings with the scrum team and improved team speed by removing identified roadblocks and blockers.

Good at conducting bi-weekly Sprint Review Meetings and Sprint Planning Meetings with the Scrum Team.

Provide happy path, alternate path, and exception path scenarios to improve the user experience of product features.

Supported QA team with use cases and test plan scenarios to document various user interactions with the system.

Validated stability and reasonableness by running smoke and sanity tests on the user interface to ensure expected behaviour.

Eliminated potential confusion among team members by documenting traceability matrices and decision logs.

Played a role in driving continuous improvement through post-implementation monitoring and defect prioritization for release management.

Increase team productivity by implementing approved change initiatives and documenting PCRs.

Sr. Business Analyst 01/2021 - 04/2022

SCOTIABANK, CANADA

Roles/Responsibilities

Worked with business owners and development teams to help develop project impact and process management plan documents.

Productively transitioned from Waterfall to Agile methodology by guiding three development teams.

Knowledge of recording and managing issues (epics, stories, tasks) in the JIRA platform.

Assisted Product Owners in creating burn-up and burn-down charts and calculating team velocity.

Created and maintained project backlog stories for business stakeholders and technical partners.

Knowledge of using SQL and Microsoft tools to analyse complex data and recommended solutions to improve customer relationships and retention.

Assist the Product Owner in conducting daily Scrum meetings, monthly review meetings, Sprint Reviews, Sprint Retrospectives, and monitoring action items for process improvement.

Participate in estimating meetings with the development team to provide rough estimates (story points) for items in the product backlog.

Actively participate in backlog refinement and sprint planning events with the development team to assist in user story estimation strategies and prioritization techniques.

Guided release planning, sprint planning, daily scrums, backlog grooming, and retrospective meetings.

Support development teams to further decompose complex user stories into simplified executable versions.

Maintained good working relationships with the Development Team by coordinating team and conducting retrospectives between teams.

Assist in the development of key functional requirements specifications to create functional requirements use cases and process flow diagrams.

Good knowledge and understanding of technologies such as UML, data mapping and real-time APIs.

BPMN and use case creation to better understand business processes, and extensive use of JIRA to document epics and user stories.

Accuracy and suitability testing of user stories to ensure successful acceptance and validation of stories.

Used Agile processes and artifacts to train team members and facilitate sprint events.

Analysed cost-effective solutions to process change and change management problems.

Facilitate business process security activities and policy enforcement.

Business Analyst 08/2019 – 12/2020

HOME DEPOT, TORONTO

Roles/Responsibilities

Gathered and validated requirements from business process owners, subject matter experts (SMEs), and security audit teams through workshops and tutorials.

Conducted enterprise-wide integrated analysis of business applications and delivered new customer-specific enhancements.

Participation in development projects as a consultant in business and system application areas.

Creation of ACTUAL and TARGET states to perform impact and progress analysis.

Transform business requirements into technical specifications using Rational UML.

Reduce labour redundancies by creating requirement reports for routine tasks.

Effectively use JIRA/HP ALM to create requirements specification documents and Confluence to record use cases and activity diagrams.

Create and maintain a risk register to classify and highlight potential risks.

Assist account managers and business users in decision making by providing research, analysis, and recommendations.

Worked directly with the project manager and internal security team to ensure accurate communication of requirements and bug reports.

Registration and exact replication of business process descriptions by creating Business Requirements Documents (BRDs).

Create test plans and test scenarios based on business needs.

Make sure the test script runs correctly and corresponds to the scenario description.

Support for third-party applications by hosting JAD sessions and vendor meetings.

Conducted JADs, walkthroughs, conference calls, conferences, etc. with other teams to resolve many issues.

Jr. Business Analyst 07/2018 – 07/2019

ROGERS

Roles/Responsibilities

Conduct workshops and presentations to key stakeholders to explain project processes and procedures.

Worked with business stakeholders to understand, validate, and document both current state (functionality, business processes, and pain points) and future state (functionality, business processes, and impact of change).

Tightly manage stakeholder expectations and negotiate with project stakeholders to determine the most accurate and appropriate definitions of scope, quality, and priority.

Ensure that business analysis organizational procedures and best practices are maintained throughout the project life cycle.

Participated in design reviews with the project team.

Used to document test cases, test scenarios for all activities, and later document the process flow for JAD session consensus.

Work with the IT team to translate business requirements into functional requirements, validate solutions, and support the UAT process.

Conducting user acceptance testing to ensure that stakeholder needs are being met.

Communicate requirements and changes to the development team as needed and track the entire development and testing process.

Using Visio to map current process flows and future processes.

Work with operations to research new procedures, templates, and training materials.

EDUCATION/CERTIFICATION

Bachelor of Commerce in Business and Commerce, Saurashtra University-2018

IIBA Entry Certificate in Business Analysis (ECBA)-2021

IIBA Certification of competency in Business Analysis (CCBA)-2022

REFERENCES

Available upon request

Contact this candidate