Customer Service Sales Associate
Resume:
Emily Xiong
Anaheim, CA
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Post Commander/Supervisor
Nordic Security Services - Costa Mesa, CA
December 2022 to March 2023
Scheduling/payroll
HOA community
Gated community
cctv monitoring
ERT3
Allied Universal - Bakersfield, CA
April 2022 to December 2022
• Perform security patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirement
• NERC certified
• Contracted under PG&E
ERT3
G4S - San Francisco, CA
February 2019 to April 2022
• Perform security patrols of designated areas on foot or in vehicle
• Permit authorized persons to enter property and monitors entrances and exits
• Investigate and prepare reports on accidents, incidents, and suspicious activities
• Provide assistance to customers, employees and visitors in a courteous and professional manner
• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirement
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Contracted under PG&E
• NERC certified
• observe security officers to ensure they are following policies and procedures. Retail Sales Associate
Burlington Coat Factory - Fresno, CA
December 2018 to February 2019
operating cash register and being able to handle cash answer customer questions
working the sales floor
quality customer service
Data Transcriber
IRS - Fresno, CA
March 2018 to May 2018
Transcribe tax returns
Call Center Representative
Covered California - Sacramento, CA
September 2017 to November 2017
take inbound calls to help consumers with there health coverage. able to assist them in applying, renewing and choosing plans. work with all different types of health plans and dental plans. Emergency Response Specialist
The Results Company - Provo, UT
September 2016 to March 2017
Responsible for taking emergency calls and being able to dispatch according to the calls we received. Responsible for taking billing and customer service calls. Cashier
Verchios Produce & Deli - Brooklawn, NJ
July 2015 to July 2016
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scan items, provide change, balance drawer, and process card transactions. Sales Associate
Best Buy - Township of Deptford, NJ
June 2014 to July 2015
Assess customers' needs and provide assistance and information on product features.
● Maintain in-stock and presentable condition for assigned areas.
● Participate in store opening and store closing duties.
● Ensure the store is neat, clean and organized throughout each business day.
● Correctly handle all register transactions.
Education
Associate's degree in Kinesiology
Clovis Community College - Clovis, CA
January 2021 to Present
High school diploma
Williamstown High School - Williamstown, NJ
September 2012 to June 2015
Skills
• customer service (4 years)
• organization skills (5 years)
• RECEPTIONIST (Less than 1 year)
• Security (4 years)
• Microsoft Word
• Excel
• Customer Care (4 years)
• Call Center (2 years)
• Medical Records (1 year)
• Medical Terminology
• Produce Experience
Certifications and Licenses
Security Guard
driver's license
First Aid Certification
Additional Information
SKILLS
Excellent customer service, precise handling of money and credit card transactions, excellent communication and organization skills, ability to work in a fast-paced environment
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