Technical Support Engineer I

Malik Robertson

Calera Alabama 205-***-**** ************@*****.***

Summary

Highly-motivated asset with a desire to take on new challenges within industrial Engineering. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Communication and Team Collaboration

Troubleshooting and Diagnosis

Verbal and Written Communication

Virtual and Cloud Technologies

Team Training

Microsoft Office

Complex Problem Solving

Work Planning and Prioritization

Experience

NOC ENGINEER I 06/2022 - Current

Electrify America LLC - Reston, VA

Designed and delivered mission-critical infrastructure to maintain consistent availability and performance. Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.

Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy. Pinpointed best resolution to customer's software issues and delivered technical support to other staff members in network operations center.

PRODUCTION PLANNING INTERN 08/2021 - 05/2022

Pharmavite LLC - Opelika, AL

Illustrated results of planning feasibility and community studies with reports, charts and graphs. Determined consumer needs to provide products and services appealing to larger market. Monitored operations and reviewed records and metrics to understand company performance. Utilized document management system to organize company files, keeping up-to-date and easily accessible data. ROOKIE INTERNSHIP PROGRAM 05/2021 - 08/2021

Under Armour - Baltimore, MD

Created tactical relationships with teams to propel projects and attain results. Implemented plans designed for individual's specific needs. Delivered research findings in presentations, papers and spreadsheets to stakeholders. AUTOMATION INTERN 05/2020 - 08/2020

United Parcel Service, INROADS - Lathrop, CA

Analyzed and implemented the best method for operating Autonomous Guided Vehicles throughout the hub Prepared reports detailing data analysis along with prospective solutions, benefits and costs. Gathered and modeled information for use by project leaders Monitored or calibrated automated systems, industrial control systems or system components to maximize efficiency of production.

Education and Training

Auburn University - Bachelor of Science

Industrial and Systems Engineering, 05/2023

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