Customer Service Assistant Manager
Resume:
A B O U T M E
MICHELE GASSAWAY
****************@*****.***
OBJECTIVE
To become an asset within a company and obtain a position where I can best utilize my experience and knowledge.
EXPERIENCE
STOCKER
September 2022-present
Safeway
Organizing goods on shelves, retrieving items from the back storage area, and removing defective items as needed.
ASSISTANT MANAGER
September 2022-present
Dollar Tree
Assist with all store functions and day-to-day store activities as directed by the Store Manager.
Adhere to all policies and procedures including safety guidelines
Maintain a professional and friendly environment with customers, subordinates, and supervisors
Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
GENERAL CLERK
March 2021 - July 2022
Brilliant-Washington, DC-District of Columbia
Participate in a scanning project to digitize records for the M-19-21 OMB mandate. Document conversion, document destruction, records management, and storage. Inventory, prep, document scanning and re-assemble documents for electronic filing.
CUSTOMER REPRESENTATIVE /TAX PRO/ PURCHASING OFFICER
December 2017 - March 2021
H&R Block-Temple Hills, MD
Used production reports to establish duties in accordance with application processing policies and guidelines. Researched and resolved cases requiring immediate processing. Obtained and verified data within databases for prompt adjudication and refund.
Over 20 years’ experience of customer service and records management in a dynamic and high-volume archiving environment.
SKILLS
Diligent and detail oriented
Ability to communicate effectively, verbally or written with professionalism Ability to multitask and manage multiple priorities in a proficient and timely manner
E D U C A T I O N
Oxon Hill High School
Diploma
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