Data Entry Customer Service

Norma Monterroza

Email: *****************@*****.***

Cell: 323-***-****

Self-contractor

Email: **********************@*****.***

Objective

Seeking Part time/full time challenging positions where I can utilize my skills I have developed through self-experience, education and prior employers, with the opportunity for potential growth. I multitask and work well under pressure. I am a great team player, responsible as an asset to any company.

Professional Skills

Experienced Customer Service, Data Entry, Data Analytics, General office skills, EDI Commerce experienced, NetSuite, MAS90 & MAS200, Infor M3, SPS Commerce, Some accounting, Computer Literate, Bilingual (English/Spanish), Shopify, Professional Makeup Artist

Work Experience

Jan 2007- April 2008 Auto Insurance

Representative Agent

Here I dealt with high volume of customers service via phone and interface extensive data entry.

Contracts verify accuracy and completion of all documents.

Verify DMV records.

Process payments (credit cards, cash, checks, bank deposits)

June 2009-Present Vinotemp International

Here I deal with high volume of Data Entry, process orders acknowledgements, deal with Vendors discounts resolved issues, promotions, fulfilment operations.

Analyze data repost- Google sheets, Excel and internal data base storage systems such as Inventory and check if any errors come through our system. Inquiries from vendors, provide quotes for US International and many more.

EDI Commerce Invoice and ship confirm, collect payment process and verify price and discounts if any.

NetSuite is used to input orders, Invoice, ship confirm and cancel orders etc.…

Mas 90 & Mas200 were used to input orders, acknowledged, Invoice, Cancel, Inventory, product search etc.…

Infor M3 is used to input orders, invoices, cancellations, any errors that come in while automated from Ecommerce.

Trained new hires and transitioning team members.

Education

April 2008-Professional Technical Computer Center Inc

Microsoft Office, word, excel, Power point.

Certificate

September 2006-2009 Santa Monica College

General Education

June 2014 Ruby Makeup Academy

Certified as a professional Makeup artist.

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