Cicely Shy

adyokx@r.postjobfree.com 470-***-**** Riverdale, Ga 30296

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Call Center Industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organzational brand.

Skills

* Customer Service * Problem Resolution

* Technical Support * Scheduling

* Courteous Demeanor * Adaptive Team Player

* Professional Telephone Demeanor * Call Center Operations

* Prioritization * Problem-Solving

* Coordination * Grammar

* Paperwork Processing * Active Listening

* Inbound and Outbound Calling * Proofreading

* Computer Proficiency * Reading Comprehension

* Schedule Mastery * Positive and Professional

* Multi-Task Management * Appointment Scheduling

* Customer Relations * Clerical Support

* Critical Thinking * Product Education

* Product Knowledge * Documentation

Experience

Arise Atlanta, Ga * Promoted high customer satisfaction

Customer Service Representative with knowledge and friendly service

08/2017 - 05/2023 * Remained calm and professional in

stressful situations.

* Answered inbound calls, chats and

emails to facilitate customer service.

Sitel Houston, Tx * Setup and activated customer

Customer Service Representative accounts.

08/2017 - 08/2020 * Asked probing questions to

determine service needs and

accurately input information

into electronic systems.

* Made outbound calls to obtain

account information.

Rising Star Productions Champaign Il * Improved customer service wait times to mitigrate complaints * Mentored new employees on

Event Coordinator/Customer Service Rep procedures and policies to

02/2009 - 06/2018 maximize team performance.

Education and Training

Frederick Douglass High Atlanta, Ga

High School Diploma

06/1997

Dillard University New Orleans, La

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