Customer Service Data Entry Writing Virtual Assistant

RE

Columbia College, Columbia, Missouri

ASSISTANT DIRECTOR OF FINANCIAL AID & ANALYST

Financial Aid Administration: Proficient in managing and overseeing financial aid processes, including application processing, eligibility evaluation, awarding, and disbursement.

Liaison for the Bursar's Office. Responsible for reconciliation of Federal, State and Institutional Aid. Created processes for identifying student aid refunds. Designed and delivered comprehensive training programs for financial aid staff, ensuring a consistent understanding of federal and state financial aid regulations, institutional policies, and procedures. Team Leadership: Experienced in supervising and mentoring a team of financial aid professionals, fostering collaboration, and coordinating workflows to ensure efficient operations.

Regulatory Compliance: In-depth knowledge of federal, state, and institutional financial aid regulations and policies, ensuring compliance with all requirements and reporting obligations.

Mizzou Credit Union, Columbia, Missouri

TELLER

Conducted cash transactions: deposits, withdrawals, and check cashing, accurately recording all transactions and balancing cash drawers at the end of each shift.

Processed electronic fund transfers, issued cashier's checks, and provided currency and coin exchange services following established guidelines and security procedures.

Provided exceptional customer service, actively listening to customer needs, addressing inquiries, and resolving issues promptly and effectively. E D U C A T I O N

E X P E R I E N C E

Administrative Support

Attention to Detail

Outstanding Customer Service

Confidentiality and Discretion

Data Entry and Recordkeeping

Problem-Solving

Computer Literacy

Organization and Time Management

Strong Communication

Multitasking

Adaptability and Flexibility

Professionalism

Dedicated financial aid professional

with experience in a dynamic university

Financial Aid Office. Started entry-level

and promoted to the role of Assistant

Director of Financial Aid. Proficient in

administering federal, state, and

institutional aid programs, ensuring

compliance and reconciliation.

Conducted comprehensive annual staff

evaluations and provided constructive

feedback to drive professional growth.

Cultivated productive relationships with

campus departments, implementing

streamlined processes to enhance

operational efficiency. Provided

exceptional customer service to all

constituents of Columbia College.

352-***-****

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S K I L L S

S U M M A R Y

C O N T A C T

30 HOURS COMPLETED FOR MBA

BA PSYCHOLOGY

Columbia College, Columbia, MO

BA BUSINESS ADMINISTRATION

Columbia College, Columbia, MO

Columbia College, Columbia, MO

ROBIN ELKTHUNDER

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