Customer Service Software Engineer
Resume:
Jermaine Tucker
Dunwoody, GA *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Software Engineer
Walmart Global Tech (Revature) - Dunwoody, GA
October 2021 to May 2023
• Implemented TDD to create unit tests to verify and validate the functionality of the Retina DAM application.
• Monitored requests, response, and error codes using Splunk to ensure that the application maintained optimal functionality.
• Utilized SonarQube to measure code coverage and quality so that code smells were handled and clean, readable code was maintained.
• Collaborated with a small backend team to develop the Retina DAM application using Java and Spring Boot.
Financial Representative
Western & Southern Life - Peachtree Corners, GA
February 2021 to October 2021
● Prospected using traditional and modern methods to find and attract prospects to fill my sales funnel, resulting in being the first new financial rep to sale a life policy in one week of being hired.
● Used sales process to guide prospects through the sales funnel, resulting in the highest number of policy submissions in the office.
Overnight Stocker
Kroger - Dunwoody, GA
May 2020 to May 2021
• Collaborated with team to stock, face, and front the store inventory. Manager-in-Training
Hollister - Columbus, GA
July 2019 to November 2019
● Provided stellar service to customers by implementing the GIFT approach and suggestive selling techniques that resulted in transactions.
Peer Career Advisor
Hollister - Columbus, GA
July 2018 to July 2019
● Provided stellar service to students and employers alike, resulting in the CCD being awarded the Cougar Genius Award for 2018-2019.
● Supervised and advised 5-10 students via in-person or online monthly on how to prepare, edit, and rewrite their resume, resulting in 5 noted students gaining employment.
● Assisted students by providing one-on-one career advising and mock interviews Sales Consultant
Sunglass Hut - Columbus, GA
May 2014 to July 2018
● Engaged customers in conversation in order to build an emotional connection and reassure them that their best interest was the company priority.
● Asked probing and clarifying questions in order to understand customer needs and suggest a pair of sunglasses that meet and exceed their needs.
Education
Certificate in Software Engineering
Revature Software Engineering Bootcamp - Remote
October 2021 to January 2022
Bachelor of Arts (B.A.) in English — Professional Writing Columbus State University - Columbus, GA
August 2013 to May 2019
Skills
• Customer service
• Active Listening
• Communication
• Management
• Leadership
• Problem Solving
Assessments
Management & leadership skills: Impact & influence — Proficient April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Proofreading — Proficient
April 2023
Finding and correcting errors in written texts
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
April 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Project timeline management — Proficient
April 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Rotaract Club of Atlanta Metro
September 2021 to Present
Omega Psi Phi Fraternity Inc.
April 2015 to Present
Toastmasters
September 2021 to Present
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