Administrative Assistant Customer Service

Naaji’a Depusoir

Cell: 929-***-**** Bronx, New York 10467 ************@*****.***

Objective: Secure a position as a team player in a people-oriented organization where I can maximize my customer service experience to achieve corporate goals in a challenging environment. EDUCATION

John Jay College of Criminal Justice

Major: Forensic Psychology

Experience

Kid’s First Services

ABA- Behaviour Technician

NY, NewYork

They will implement learning programs (communication, self-help, play skills) under the direct supervision of Board Certified Behavior Analysts, collect data on target behaviors, incorporate parent training, and meet with supervisors regularly.

Macy’s

Sales As.

Cross County, Yonkers

Oct 2021-March 2023

● Conduct leadership roles.

● Welcoming customers when they arrive at the store

● Helping customers find specific products or explain the benefits and uses of various items

● Answering customers' questions about their purchases and helping them make the right purchases

● Processing customers' payments and packaging the goods for them to leave

● Helping with returns

● Working closely with customers to determine their needs and recommend the right solutions

● Representing the brand

● Identifying leads

● Educating prospects on products through calls, training, and presentations

● Providing existing customers with support

● Communicating with customers to understand their needs and preferences

● Promoting the benefits of a product or service

● Explaining how a product or service may help the customer resolve challenges or achieve goals

● Working toward sales goals, known as quotas

● Building strong customer relationships to ensure they are satisfied and long-lasting customers

● Receiving feedback and working on it to resolve issues

● Managing month-end closing processes

● Merchandising and maintaining the sales floor's cleanliness, products, signage, and displays The YM & YWHA -SYEP

Bronx, NewYork

WorkSite monitor

July 2022-August 2022

● Provide program participants guidance, support, and supervision throughout daily work activities.

● Conduct weekly check-ins with program participants.

● Conduct site visits to complete pre-assessments and site evaluations following DYCD regulations.

● Support job placement with Job Developer and Assistant Program Director.

● Conduct weekly in-person worksite visits to monitor participants’ activities and provide a detailed weekly assessment.

● Report participant/worksite updates and violations to the SYEP leadership team.

● Collect participants’ timesheets and ensure accuracy.

● Manage a caseload of participants and worksites to assist with troubleshooting and DYCD compliance.

Manhattan High School

New York, New York

Office Administrative Assistant

August 2019-March 2020

● Keep stock of office supplies and place orders when necessary

● Manage phone calls and correspondence

● Assist colleagues whenever there is an opportunity to do so

● Schedule and track meetings and appointments,

● Serves visitors by greeting, welcoming, and directing them appropriately. Project DreamAIR, Inc.,

Bronx, New York

Student Intern

September 2015-September 2019

● An active member of a college preparatory organization geared to increase college matriculation rates in the Bronx by focusing on wellness, mindfulness, and business

● Designed and facilitated a workshop regarding common social, emotional, and mental issues affecting teen girls

● Engaging in community canvassing including, Bronx Museum of the Arts, Roosevelt Island, “He Named Me Malala”, Hidden Figures, National Museum of American Indian, and Brooklyn Bridge

● Attend bi-weekly meetings to discuss female empowerment issues, including peer pressure, bullying, body image, family conflict and more for growth and development

● Care for children over weekends, breaks and evenings, creating engaging and educational activities while helping with problem-solving and multitasking skills. Bronx Park Middle School

Bronx, New York

Student Intern

September 2015-June 2017

● Responsible for filing documents in a high-paced environment.

● Assist in grading student assignments and projects.

● Student leader for planning school activities.

Community Service

● Caldwell Temple Soup Kitchen

● Soundview Park Coastal Cleanup

● New York Public Library

ADDITIONAL INFORMATION

Skills: Knowledge of Word and PowerPoint, capable of independent working, strong listening skills, excellent time management skills, helpful and cooperative team leader/member, adaptable and flexible, high organizational skills, ability to multitask, and understanding of the importance of confidentiality.

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