Customer Service Representative

PROFESSIONAL ©

SUMMARY

SKILLS ©

WORK HISTORY

EDUCATION

Kemone Blake

@ Plantation, FL 33317 ‘2-954******* <4 **.******@*****.***

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding

customer desires, ad providing customized solutions to build loyalty. Passionate

about promoting lasting customer satisfaction by delivering quality service and

unparalleled support. Proficient in customer service best practices and related

options. Knowledgeable and dedicated customer service professional with

extensive experience in Type industry. Solid team player with outgoing, positive

demeanor and proven skills in establishing rapport with clients. Motivated to

maintain customer satisfaction and contribute to company success. Specialize in

quality, speed and process optimization. Articulate, energetic and results-oriented

with exemplary passion for developing relationships, cultivating partnerships and

growing businesses.

e Customer Account Management e Shipping Procedures

e Filing Understanding

e Cultural Awareness

CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 03/2023

Target Plantation

e _ Investigated and resolved accounting, service and delivery concerns.

e Cross-trained and provided backup support for organizational leadership.

e Responded to customer requests, offering excellent support and tailored

recommendations to address needs.

e Developed highly empathetic client relationships and earned reputation for

exceeding service standard goals.

RECEPTIONIST 03/2012 to 03/2014

Perry’s Construction Jamaica

e Maintained visitor log for entering and leaving facility for security purposes.

e Maintained confidentiality of information regarding clients and company.

« Welcomed customers with friendly greeting, answered general questions,

gathered nature of visit and directed to specific offices.

e Answered central telephone system and directed calls accordingly.

Arts 04/2014

Edna Manley, Jamaica

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