Customer Service Representative

QUIANA SWINSON

**** ******** ****** / ************, ************ 19138 215-***-****

*********@*****.*** www.linkedin.com/in/quiana-swinson-2992a346 I am a highly skilled, top performing customer service professional with over twenty years of experience in the field. An individual that is aware of the key functions of helping a company achieve its goals. MARCH 2023 –PRESENT

CLINICAL CUSTOMER SERVICE REPRESENTATIVE, PHARMACENTRA LLC Initiate outbound calls to patients (leads) for clinical research studies; Receive inbound calls; Utilization of a CRM (RingCentral) to prescreen and pre-qualify patients for clinical trials; Scheduling patients for initial visits for clinical trial research; Interact with patients using various communications; Documentation of relevant information during phone communication with patients; Working with various clients on behalf of company; Transitioning between multiple programs daily

MAY 2015 – PRESENT

DIRECT CARE WORKER, GOOD FAMILY SUPPORT SERVICES

Assisting clients with their daily living needs; Housekeeping; Appointment scheduling; Transportation; Assisting clients with their hygiene management; Light meal preparation; Medication management; Light financial management; Documentation of daily activities/ tasks/concerns regarding clients each shift

AUGUST 2022 – MARCH 2023

CUSTOMER SERVICE REPRESENTATIVE, WADSWORTH PIZZA

Processed daily cash and credit card transactions; Order taking; Reconciled till at the end of each shift; Operated a multi-line telephone system; Stocked merchandise; Resolved customer complaints or referred them to the appropriate manager; Light cleaning OCTOBER 2019 – AUGUST 2022

CUSTOMER SERVICE REPRESENTATIVE, PAPA JOES' PIZZA

Processed daily cash and credit card transactions; Order taking; Stocked merchandise; Food preparation; Light cleaning; Operated a multi-line telephone system; Assigned food deliveries to delivery drivers; Trained newly hired representatives; Resolved customer complaints or referred them to the manager

AUGUST 2004 – JANUARY 2015

DISTRICT ADMINISTRATOR, SEARS HOME SERVICES

Audited and processed contracts sold; customer satisfaction/service; operated a multi-line telephone system (CISCO); Accounts payable/receivable; Data entry; Typing; Ordered and maintained an inventory of company paperwork and office supplies; Scheduled appointments, installations and service calls; Monitored and updated district reports on a daily basis; Assisted company with third party audits; Operated facsimile and copy machines; used e-fax servers; Assisted district and project managers; Processed paperwork for Human Resources; Filing/File management; Prepared training materials for newly hired sales consultants; Utilized Microsoft Office for company projects and presentations

AUGUST 2004

MEDICAL BILLING, PIONEERS INSTITUTE

Medical billing, coding, MS Office Suite, medical terminology and typing. OCTOBER 2003

COMPUTER REPAIR/NETWORKING, NEUMANN INSTITUTE OF TECHNOLOGY A+ Certification in Computer Repair, networking and MS Office Suite. FEBRUARY 2003

HIGH SCHOOL DIPLOMA, CITE BUSINESS SCHOOLS

General education studies, MS Office Suite and typing.

• Typing (80 WPM)

• Multi-line telephone operation/VoIP

• CRM Software

• Computer Repair

• Note Taking

• Data Entry (15,000 KPH)

• Accounts Payable/Receivable

• Communication Skills

• Computer Skills

• Time Management

• Multi-tasking

• Customer Resolution

Accomplishments while employed at Sears Home Services were:

• District Administrator of the Month - July 2008

• District Administrator of the Month - July 2009

• District Administrator of the Year (Shining Star Nationwide) -2009

• District Administrator of the Month - May 2010

• District Administrator of the Month - March 2013

• District Administrator of the Month - August 2013

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