Dale Spencer **** W. Fuller Ave.

Ft. Worth, TX **133

317-***-****

adyoh1@r.postjobfree.com

Objective

I am seeking a part-time or full-time position in Customer Service or Instructing. Technical skills

I have over 30 years experience in customer service including Food Service, Medical Service, Retail and Advanced Enterprise Technical Support. I have been an instructor for both Medical and Technical support technicians.

I have extensive experience with Microsoft Office Suite and Microsoft back-end and development products.

Experience

Product Technical Support 2012-2014

TMW Systems, Inc. Oklahoma City, OK

Provided phone based technical support for customers using Appian DirectRoute Fleet routing software for delivery, scheduling, and order optimization for distributors, private fleets and manufacturers.

Enterprise Training Advisor 2005 – 2011

Dell, Inc. Oklahoma City, OK

Trainer for Dell Enterprise Server and Storage Support – Provided New Hire and vitality training for technicians in Dell’s Enterprise Server and Storage Technical Support departments. Enterprise Server Support Technician 2005

Dell, Inc. Oklahoma City, OK

Dell Server support technician. Provided advanced hardware and software technical support for Dell Enterprise Server customers.

Customer Care 2004

Dell, Inc. Oklahoma City, OK

Routed customers to correct departments

Customer Care 2004

Convergis Norman, OK

Outsource for DirectTV Provided Customer Service for DirecTV customers. Activation, troubleshooting, billing and payments, dispatching service. Active Directory Support Technician 2000-2001

Volt Information Sciences, Inc.

Contracted to Microsoft, Las Colinas, TX

Provided advanced technical support to Enterprise customers using Microsoft Directory Services Executive Senior Software Consultant 1997-1999

The Associates, Las Colinas, TX

Lead technician for project to automate deployment of standardized Windows 95 OS and applications to over 17,000 corporate desktop and notebook systems Desktop Operating Systems Engineer 1994-1997

Microsoft Las Colinas, TX

Provided advanced support and mentoring to front-line Desktop OS Support Technicians Dale Spencer 3454 W. Fuller Ave.

Ft. Worth, TX 76133

317-***-****

adyoh1@r.postjobfree.com

Desktop Operating Systems Technician 1992-1994

Microsoft, Las Colinas, TX

Provided Front-line technical support for all versions of MS-DOS and Windows operating systems Owner/Operator 1990 - 2010

Subterranean Jungle BBS

Owned and operated a web hosting service for small businesses. Provide DNS, e-mail and web hosting service for as many as 250 domains.

Professional Photographer / Video Producer 1999 – 2002 DFWmotorsport.com Self-Employed Watauga, TX

Photographer and Video Producer for several Auto-Racing venues in North Texas Medical Assisting Instructor 1987 – 1990

ATI Health Education Center, Fort Worth, TX

Taught medical office procedures, medical record keeping, computer operation, human anatomy and physiology, CPR, phlebotomy and other medical office procedures. Aerospace Medical Technician 1983 – 1985

United States Air Force Okinawa, Japan

Education

Tarrant County Jr. College 1989 - 1991

Hurst, TX

Microcomputer Applications Major

Achievements

Technical writing included in the Windows 95 Resource kit published by Microsoft Press

Winner of Best Auto Racing Video, 2002 International Reel Wheel Film Festival, Sprint Car Hall of Fame, Knoxville, IA

Photographs published by several national and regional Auto Racing publications

Member of the Space Shuttle Contingency Recovery Team

Licensed Amateur Radio Operator (KG5MLJ)

Hobbies include DIY electronics projects, Model Rocketry, and Role Playing Games.

Contact this candidate