Customer Support Team Leader

Kavya Manogna LR

Email id : ************.**@*****.***

Contact no : +1-984-***-****

Career Objective

To be associated with a progressive organisation that gives me scope to apply my educational and professional skills and also provide me with opportunity to have knowledge empowerment

Professional Summary

● A customer oriented and excellent communicator possessing 2 years of experience as a customer support executive.

● Excellent in conveying the client’s requirements to the team leader.

● Excellent in converting cold calls in to a new assignment.

● Having good expertise in taking follow up on a daily basis.

● A very good team player constantly contributed to the team’s growth. Key responsibilities handled

● Attending escalation calls apart from taking normal customer calls.

● Reporting the client requirements to the team in regards to the process.

● Attaining daily,weekly and monthly targets specified by the process.

● Adhering the schedule as prescribed by the Team Leader.

● Providing the feedback to the process manager at the end of the day. Computer knowledge

● Well versed in working with the computer

● Internet savvy

● Working knowledge of MS-Office (Word, Excel, Powerpoint) Achievements

● Have good experience in tackling all kind of calls and achieve the target within the given deadlines.

● Received appreciations from Team Leader as well as Manager on multiple occasions. Previous Employment

● Worked as HR Admin at Sapwood Ventures, the role involves shortlisting the candidates as per the requirement and performing basic screening, also preparing the agreement of selected candidates.

Previous Employment

● Worked as customer support executive for Hinduja Global Solutions (HTMT), Bangalore

● Worked for Standard Chartered Bank client for invoice processing, KYC, outbound calls and also international voice process.

Academics

● Completed SSLC(10th) in Dr.SRK High School, Nellore, A.P,INDIA

● Pursued diploma in Computer Science (incomplete) in SCT Institute of Technology, Bangalore.

Personal Information

Languages Known : English, Hindi,Telugu, Tamil, Kannada DOB: 29-May-1988

Address: Morrisville, North Carolina

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