Business Development Policy Specialist
Resume:
DENISE JOHNSON
*********@******.***
SUMMARY OF QUALIFICATIONS
More than 20 years of experience as a Title professional, including escrow assistant, closer and policy specialist. Knowledgeable of closing legal documents, escrow procedures and terminology, and prorations of taxes and similar costs. Ability to review title commitments, collect needed information, and plan and conduct closings. Experienced with quality control of closing files to check for curative, recording, vesting, disbursement, and documentation accuracy. Strong drive to increase production, revenue, and value as a committed team player. Able to communicate effectively and perform efficiently in high pace environments.
Disbursements Post Closings Business Development Customer Relations Multitasking Self Motivated
PROFESSIONAL EXPERIENCE
ZILLOW CLOSING SERVICES – Dallas, Texas 2020 – 2022
Policy Specialist
Provided loan and owners' title policies for residential transactions, including REO, purchase, home equity, refinance, and deed in lieu transactions.
Compiled information for remittance reports and jacket audits with underwriter.
Worked with underwriters and counsel on claims, reconciliation reports, internal and state audits, and litigation matters.
Monitored team email boxes with prompt customer response.
Processed and closed large workloads.
VYLLA CLOSING SERVICES – Plano, Texas 2010 – 2020
Policy Specialist (2017 – 2020)
Processed and closed residential resale, builder, REO, refinance, home equity transactions.
Handled bank deposits, posted incoming and outgoing wires, balanced accounting of files, and checked cutting.
Assisted and worked with individual states on licensing requirements.
Foreclosure Specialist (2013 – 2017)
Closing Specialist (2010 – 2013)
Designed and created marketing materials to promote business contacts.
Made cold calls to potential customers to generate new business.
RICHMOND TITLA – Plano, Texas 2008 – 2010
Closing Specialist
Processed and closed an average of 50-100 residential resale, builder, REO, refinance and home equity transactions.
EDUCATION
Diploma – Bishop Lynch High School – Dallas, Texas
CERTIFICATIONS/TRAINING
Texas Escrow License – 2010 - 2013
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