Customer Service Data Entry

MELONI FRANCK

**** **** *** ** ****

͐- Cedar Rapids, IA 52404 - 319-***-****

***************@*****.***

Ability to manage a variety of administrative duties that require a range of knowledge, skills and organization. Able to communicate and work effectively with all levels of internal and external management.

EXPERIENCE

DECEMBER 2016 – PRESENT

At-Home Customer Service Rep #2, Nordstrom

• Receive incoming calls from customers to shipping carriers.

• Problem-solving on orders from lost packages to incorrect orders.

• Direct calls to different departments.

JUNE 2015 – DECEMBER 2016

Picker, Nordstrom

• Received invoices on customers’ orders.

• Processed random incoming orders through the website.

• Picked items from orders within the warehouse.

• Arranged customers' orders for shipping containers.

• Prepared shipping labels.

• Coordinated containers onto pallets.

SEPTEMBER 2014 – MARCH 2015

Accounts Payable Clerk, Windpump

• Routed incoming calls.

• Processed payments for customers and vendors on excel spreadsheets.

• Filed paperwork for customers and vendors.

• Kept records/confidential information for customers and vendors. 2010 – 2014

Safety Specialist & Risk Management, CRST

• Effectively communicated with drivers/insurance agents regarding accident & insurance claims.

• Managed accident claims in a timely fashion.

• Reported and managed insurance claims in a timely manner.

• Prepared monthly accident reports.

• Cited and inspected trucks.

SKILLS

• Customer Service • Data Entry • Microsoft Office/365

• Quickbooks • AS/400 • Problem Solving

• Time Management • Leadership • Attention to detail

• Accuracy • Professionalism

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