Customer Service Data Entry
Resume:
Angel L McDonald
Old Bridge, NJ 08857
*******@*******.***
Professional Summary Self-employed, driven executive with16 years of progressive experience in the commercial janitorial environment fill. Exceptional leader, manager and complex problem solver. Proven skills in operations oversight, policy development and process improvements. Determined business owner with commitment to excellence. Accomplishments
Supervised/Manage team of 58 staff members - 7 locations
Resolved product issue through consumer testing
Built all daily work schedules
Implemented ambitious customer satisfaction goals and trained staff members to execute effectively
Client-Contractor Partnership award for 10 years straight
Woman Icon award – Positive impact and company service reputation Skills
Excellent telephone etiquette and customer service
Self-Motivated
Data Entry
Dependable and Responsible
Excellent Communication
Flexible and Adaptable
Active Listening
Problem solving-Work well under pressure
Recruit, Train, manage, mentor and delegate objectives to employees
Quick books – Payroll
Manage budgets
Accounts payable
Purchasing
Customer service excellence
Work History 08/2007 to 12/2021 ANGELEE CLEAN LLC - Chester Springs, PA 19425
Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Reviewed individual department performance and worked with leadership to improve procedures and practices.
Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
Established foundational process for business operations.
Negotiated with suppliers and delivery workers, ordered materials according to forecasted customer demand.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts. Languages
Spanish
Education Social work and Case Management (C-SWCM)
Environmental and Janitorial Certifications
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