Rhonda Rainwater

San Jose, CA *****

408-***-**** • adyofu@r.postjobfree.com

https://www.linkedin.com/in/rainwaterfall/

CUSTOMER SERVICE REPRESENTATIVE

Dynamic and motivated customer service professional with 20+ years expertise in problem solving and cross-functional communication. Organized and detail-oriented, adaptable to ambiguity, shifting priorities and deadlines. Exceptional project management and time management skills.

CORE SKILLS

Customer Service Project Management MS Word MS Excel Type 55 WPM 10-Key CRM

WORK EXPERIENCE

Trust & Safety Client Service Analyst

ACCENTURE LLP for Meta - Fremont, CA September 2021 to January 2023

• Investigated and resolved client issues with 100% accuracy by analyzing problem source, expediting the best solution, and communicating results in clear, correct English

• Fostered constructive relationships across business groups and geographies to ensure swift case resolution

• Smashed quantity and quality goals by 100%

Content Moderator (Temp)

ACCENTURE FLEX for Meta - Mountain View, CA January 2018 to September 2021

• Upheld Trust, Safety & Ethical standards by analyzing and removing inappropriate and harmful content to safeguard the reputation of client's digital brand

• Understood and remained up to date with policies, guidelines & trends to analyze content and make quick, informed decisions

• Exceeded quantity and quality goals by 50% – 100%

Investment Presentation Marketer

AMERICAN CENTURY INVESTMENTS - Mountain View, CA September 2016 to November 2017

• Successfully collaborated with key stakeholders to create compliance-ready and timely delivery of sales decks

• Maintained database files (Powerpoint, Excel, Librarian) and structure ensuring 100% accuracy and easy retrieval

• Developed and fostered strategic partnerships across business groups and geographies, negotiating competing and changing priorities

Customer Service Associate (Temp)

HERITAGE BANK OF COMMERCE via AccounTemps - Los Gatos, CA June 2016 to September 2016

• Performed client transactions including deposits, withdrawals, wire transfers, loan payments, and issuance of Cashier’s checks. Accurately maintained, safeguarded, and balanced cash drawer. Responded to inquiries concerning products and services

Shift Manager

CVS - Sunnyvale, CA July 2014 to October 2015

• Focusing on customer service, assisted management in successful operation of retail store

• Analyzed daily performance reports & counseled associates on improvement opportunities

• Managed inventory, cash & vault

Web Marketing Manager

STAR ONE CREDIT UNION - Sunnyvale, CA August 2001 to June 2013

• Partnered with key stakeholders to craft key messaging focusing on value propositions for digital services

• Developed & executed monthly integrated content calendar and campaigns, increasing financial assets and membership by 50%

• Collected, analyzed and reported campaign KPIs and made recommendations to senior management

• Revamped and improved website, protecting brand and upholding company voice and style.

• Go-to resource for escalated customer service issues. Trained staff on digital channels and product offerings

ADDITIONAL RELEVANT EXPERIENCE

Marketing Manager

GINIX, INC - Fremont, CA October 2000 to March 2001

Marketing Analyst

FERTITTA & ASSOCIATES - Campbell, CA June 1998 to October 2000

EDUCATION

Master’s International Business

University of South Carolina

Bachelor of Arts, French

University of Iowa

Internship

Hewlett-Packard GmbH

Boeblingen, Germany

AWARDS

Legendary Impact Winner

SKILLS

Microsoft Powerpoint, Word, Excel GoogleDocs, GoogleSheets Workday Copywriting & Editing XML

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