Kati M. DiLeonardo

Middletown, DE

302-***-**** (cell and home) adyoew@r.postjobfree.com

SUMMARY

Senior Business Analyst with 20+ year experience in training and development, operations, and business requirements and process analysis, with extensive banking industry knowledge and excellent interpersonal and communication skills.

Experienced record of organizing and planning requirements for complex projects and programs for Consumer Banking Business and IT roadmaps

Experience in end to end Agile, Waterfall, and Blended program development from inception through testing and post-production follow-up

EXPERIENCE

Grower Accountant/Account Manager

David Oppenheimer and Company 2021-2023

Management of accounts for multiple produce deals, international exporters, and produce growers, requiring communication with all levels of internal and external management

Business Analyst

Chase Card Services/JPMorgan Chase & Co. 2011-2020

Program experience in using business analysis tools to strategize and elicit business needs, in various formats, with project stakeholders on cross line of business projects and programs (Chase Pay, Credit Journey, MARS)

Process improvement experience for business analysts

Collaborated on Business Analysis Center of Excellence agendas, presentations, and Mentoring program

Extensive business familiarity of Retail and Community banking products, operations, and goals

Performed root cause analysis (quantitative and qualitative) to investigate Lessons Learned and various metrics associated with a project/program

Extensive experience in Demand Management past and upcoming methodologies including Waterfall, Blended, and Agile, from concept development to post-production project assessments

Instructional Design Specialist

Chase Card Services/JPMorgan Chase & Co. 2005-2011

Project experience in developing use cases, workflows, mock-ups, requirements, negotiation with project stakeholders, and testing of new software or processes

Development and modification of training modules, communications, and procedures within aggressive timelines for a department of 300 individuals, totaling over 5000 hours of training and coaching

Learned and assisted with UAT testing, system wellness checks, and pilot implementations for the first phase of a major system conversion, as well as provided refresher training for teammates in preparation for the second phase of conversion

Assisted the management team regarding several conversion related projects to prevent negative impact to customers by unexpected functionality

EDUCATION

MBA, Finance, Wilmington University, 2006 BA, History, Douglass College (Rutgers University), 1999

COMPUTER and OTHER SKILLS

Microsoft Office products, Virtual Learning tools, Requirements Management tools and methodologies (Waterfall, Blended, Agile), JIRA, Sharepoint, Research, Analysis, Training, Communication, Adult Learning methods, Record/Documentation keeping, Customer Service

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