Information Technology Systems Engineer

Akram Othman

Cell: 817-***-**** Email: *************@*****.***

A dynamic, team spirited and performance driven Information Technology professional capable of managing projects to completion with remarkable deadline sensitivity. Excellent communication, proven relationship management skills and a highly developed sense of teamwork. Capable of resolving all technical problems and bringing resolutions. Looking for an environment, with forward thinking individual/team to impart my knowledge and skills.

PROFESSIONAL EXPERIENCE

JULY 2021 – PRESENT

INDEPENDENT SALES CONTRACTOR, RIYA TRAVEL AND TOURS INC, IRVING, TX Promote sales of Air Tickets, Cruises, Package Holidays, and all travel related services. Develop collaborative professional relationships through clear and effective communication. Tailored itineraries to meet customers’ specific needs and budgets to improve customers experience and build stronger client relationships.

MARCH 2018 – JUNE 2021

PRODUCT MANAGER, BANK OF AMERICA, FORT WORTH, TX

Understanding and representing user needs and defining a vision for a product. Prioritizing product features and capabilities.

Defining project scope and deliverables to ensure consistency aligned with company strategy. Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development teams. JUNE 2008 – FEBRUARY 2018

SYSTEMS ENGINEER END USER PLATFORM, BANK OF AMERICA, FORT WORTH, TX Requirement gathering, Implementation, Testing, Documentation and Product Support. Deployment strategies to meet the requirements of the business environment. OCTOBER 2002 – MAY 2008

SYSTEMS INTEGRATION ENGINEER, COUNTRYWIDE HOME LOANS, FORT WORTH, TX Develop and maintain system configurations for Accounting, Executives, Balboa Insurance, Legal, Wholesale division.

Developing, Maintaining and Supporting Microsoft Software Installer application packages using Install Shield Admin Studio.

NOVEMBER 1999 – SEPTEMBER 2002

CLIENT SUPPORT SERVICE ANALYST III, COUNTRYWIDE HOME LOANS, CALABASAS, CA Install, Diagnose, troubleshoot software/hardware issues. Setup LAN environment and configure training room desktops. Identify, track, resolve and report on specific client requests and issues. EDUCATION & TRAINING

GCE O/L – Equivalent to High School Diploma, Carey College, Sri Lanka – June 1979

Marketing Management, Polytechnic Institute, Sri Lanka – September 1984

Computer Information Systems, Moorpark Community College, California – March 1994

Agile Methodology, Bank of America, Fort Worth, Texas – January 2020

Sabre Systems, Udemy Online Technology – January 2023 SKILLS

Working effectively with

cross functional teams

Microsoft Windows NT,

W2K, WinXP, Win10

Client Relations

Windows Package

Studio Suite

Microsoft Office Suite

Excellent Interpersonal

skills

Adaptability to new

situations

Attention to detail

Problem Solving

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