Customer Service Representative

Tina Chapa

Education

High school diploma - Edison high school San Antonio, TX

Skills

Customer Service (5 years)

Quality Focus (5 years)

Document skills

Product knowledge (5 years)

Problem Resolution (5 years)

Telecommunication

Home Care

Professional Experience

Reason of gap - Family medical issue and due to pandemic

Customer Service Representative Work from home

Texcor Medical Group - San Antonio, TX

Oct-2018 to Nov-2020

Responded to customer request for products, services and company information.

Adhered to company policies and scripts to consistently achieve call time.

Provided exceptional customer service and resolved problem at hand.

Educated customers on their benefits and other benefits within their insurance plan.

Adapted to the work from home comfortable and achieved daily goals.

Personal Care Assistant

Home Health Aide TX - San Antonio, TX

Dec-2012 to May-2018

Assisted client with daily living activities to encourage movement towards goal.

Recorded all charting and kept all medical/daily activity up to date for medical staff.

Monitored and assisted residents through individual service plan.

Front Desk Agent

Oak hills medical center hotel - San Antonio, TX

May-2010 to Nov-2012

Greeted and welcome guest.

Maintained lobby security and telecommunication system.

Payments and billing.

Customer Service Representative/Call Center

American Customer Care - Brownsville, TX

Oct-2008 to May-2010

Managed large amounts of inbound calls in a timely manner.

Followed call center "scripts" when handling different topics.

Identified customer needs.

Kept record of all calls.

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