Darlene Westbrook

Baltimore, MD

adyodq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced customer service professional with a diverse knowledge in the medical industry, specifically laboratory work; A quick thinker and self-starter with excellent organizational, interpersonal and communications skills with the ability to thrive and adapt to changing environments; Ability to work independently with minimum supervision and a team player.

EXPERIENCE

Quest Diagnostics Baltimore, MD

Lab Processor April 1991 –May 1995

• Retrieved, processed, unloaded and unpacked specimens for testing in the appropriate laboratory department

• Prepared specimen samples for storage, documented relevant specimen information and resolved inconsistencies in documentation

• Prepared and processed requests for single tube specimens as requested

• Data entry of patient information, test orders presort, pickup and delivery of processed specimen to the laboratory in an accurate and timely manner

• Demonstrated customer service and compassion when interacting with physicians and staff Quest Diagnostic Baltimore, MD

Customer Service Tech May 1995 – May 2018

• Collaborated with departments included, but not limited to Client Services, Billing and Compliance and Specimen Processing

• Fielded all incoming laboratory customer inquiries, resolved technical, logistical and billing problems and referred calls to the appropriate supervisor/manager or director for consultation

• Resolved incoming samples issues and made outgoing client calls to request additional information or clarification

• Served as a marketing/sales support providing literature, references and up to date test information

• Periodically oversaw test utilization on selected tests and contacted corresponding sales and clients to inform them of significant changes

• Retrieved sample reports, test data and related documentation/materials for director review and consultation Education Baltimore, MD

Carver Vocational-Technical High School 1969

High School Diploma

SKILLS

Proficient skills in Microsoft Word