*

RITU MANJA GOWDA

PERSONAL PROFILE:

Residential Address:

Opp Old

Barrack

T-224,

Chembur Camp,

Mumbai- 400074

Cell No. 809-***-****

E-mail: adyod2@r.postjobfree.com DOB: 6th June, 1998

Marital Status: Spinster

Nationality: Indian

Weight: 45 kg

Height: 155 cm

Passport No:

W7000658

Issue: 29/10/2022

Valid Till: 28/10/2032 Gender: Female

Languages Known: English, Hindi, and Marathi

CAREER OBJECTIVE:

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new Skills.

SCHOLASTICS:

(B.COM) BACHELOR OF COMMERCE from Mumbai University

STCW Basic Safety Training from United Marine Academy 2

WORK EXPERIENCE:

GO FIRST- SENIOR CUSTOMER SERVICE EXECUTIVE (JULY 2017 - TILL DATE)

A320 DGCA Approved Load and Trim officer (License no . BOM/01/155)

Effective ticketing process at the reservation counter.

Interacting with passengers on Domestic and International Flight(s).

Assisting flyers with their web-check in.

Earmarking of preferred seat(s).

Dealing with agitated flyers effectively.

Assisting Senior citizens and passengers with infants to check in smoothly.

Guide and assist in the Procedure to retrieve lost or misplaced baggage.

Going the extra mile to ensure customer delight and flying experience.

Co-ordinating V.I.P movement.

Certificates:

STCW 2010 Personal Survival Techniques

STCW 2010 Fire Prevention & Fire Fighting

STCW 2010 Elementary First Aid

STCW 2010 Personal Safety and Social Responsibilities

STCW 2010 Security Training For Seafarers With Designated Security Duties Date:

Place: Mumbai(India)

(Ritu Gowda)

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