Store Manager Customer Service

Location:

Covina, CA

Salary:

40000

Posted:

August 02, 2023

Contact this candidate

Resume:

Laura Seieroe

*** *. ******** ***. #**

Covina, Ca. 91722

Cell: 951-***-****

adyocp@r.postjobfree.com

Objective:

With over 38 years' experience in the retail industry, I would like to partner with an organization that will utilize my proven record of accomplishment of success with customer service and team building to achieve company goals. I have had the opportunity to assume diverse types of responsibilities and positions. I enjoy working with people, establishing long term relationships and being able to meet customers’ current and future needs through the sale of products and services, in an efficient and friendly manner. Qualifications

-Results driven -Strategic planning - Inventory control

-Customer relations -Business development -Marketing

-Technical knowledge -Cost control strategies -Motivational training

-Sales incentives programs -Supervision -Multi unit

-Training and development -Team building -Community relations

-Legal compliance -Food safety

Relevant Experience:

Instacart March 2019 to present

Independent contractor providing personal shopping and delivery services Hobby Lobby

Store Manager- May 2015 to 2019

Manage day to day store operations, overall store merchandising, training, team building, customer service, strategic planning, safety awareness, cost controls, financial planning, and budgeting, hiring, and merchandising Fresh and Easy Neighborhood Market

District Manager- December 2013 to March 2015

Multi-unit manager of 16 locations in the Inland Empire/Los Angeles County with over $54 million in annual sales. Analyzed district sales results to maximize trends, to achieve maximum sales and increase LFL. Trained and developed teams to deliver company objectives. Responsible for strategic planning, profit and loss, safety, training, inventory management, personnel needs, customer relations, marketing strategies, store operational needs, community services and company growth.

Fresh and Easy Neighborhood Market

Store Manager-April 2008 – December 2013 at Manhattan Beach, California Open new locations, hire and train new associates, manage day-to-day operations, responsible for sales, inventory, ordering, merchandising, labor control, safety, customer service and satisfaction, P&L, legal compliance, cash handling, shrink, cross functional strategic planning, community relationships and customer loyalty programs. Innovator of new programs for use companywide. Fresh Bakery rolled out in the Alhambra store with overwhelming success, bakery sales were the highest ever recorded for the company. Increased sales through cross-merchandising in perishable departments to drive sales and overall company profitability. Introduced a night crew schedule to work product early in the morning to increase fresh availability, increased store conditions and sales. The Home Depot Atlanta, Georgia

Store Manager-October 2006 to October 2007 Monrovia, California Hire, train, supervise, schedule, and motivate 320+ associates. Manage day-to-day operations and merchandising of a 100+ million-dollar store. Implemented sales/service incentive programs along with loss prevention initiatives key to moving operations profit to number three in the Pacific Central region in volume and ranked in the top 10 in the entire company of 2200 stores.

Store Manager-May 2006 to October 2006 Lancaster, California. Store manager on a temporary assignment for a location without a permanent store manager. Responsible for total store with an annual volume of $52 million. In charge of 190 associates, merchandising, sales, profitability, shrink, and inventory controls.

Co-Store Manager-January 2006 to May 2006 City of Industry, California Store manager on the job training with current store manager. I was given training on all aspects of operations of The Home Depot.

Ralphs Grocery Company Compton, California

Store Director -2000-2006 Orange, California

Managed various volume locations ranging from 6 million to 15 million in yearly sales. Responsible for sales, inventory management, ordering, hiring, training, promoting, safety, loss prevention, merchandising, sales forecasting, and customer service and satisfaction. Assistant Store Manager -1994 to 2000

In this role I was a store manager in training. During this period, I worked at various locations in varying environments. I managed the store under the supervision of the Store Director. In this position I oversaw hiring and training along with my other duties of maintaining store conditions. I was also selected for a variety of special assignments from the corporate office.

Courtesy Clerk/Cashier/ Grocery Clerk April 1981-1994 In this role performing multiple tasks: customer service, stocking groceries, training, safety, ordering, inventory control, cash handling

Professional Training:

Ralphs Grocery Company Compton, California

During 25 years of employment, I received the following training: Leadership seminars, team building, P&L management, automated scheduling, forecasting of sales and labor, inventory management, automated ordering, customer service, community services and shrink management. References:

Reference Name: Dan Bonfadini

Reference Company: Ralphs Grocery

Reference Title: Store Director

Phone: 714-***-****

Type: Professional

Reference Name: Joey Johnson

Reference Company: Finish Line

Reference Title: District Manager

Phone: 626-***-****

Type: Personal

Reference Name: Paul Letourneau

Reference Company: Trader Joes