Full Time Customer Service
Resume:
Jesse E Gardiner Jr
Clifton Park, NY 12065
*****************@*****.***
Skills
Excellent verbal and written communication
Handling and management of sensitive/confidential client information
Ability to multitask in a fast-paced environment
Customer service and resolution of customer service issues
Aptitude in time management and computer skills
Maintaining an organized and customer-friendly workplace
Ability to work well in a solo- or team-atmosphere
Work History
Mattress Firm, Various locations through Capital Region of New York – Retail Sales Associate
Full-time position, July 2020-present
oGreeting guests upon entrance to showroom
oAssisting clients in mattress selection process
oCustomer service issue resolution
oScheduling/rescheduling product delivery
oPresenting product and payment options
oCash management
Boscov’s Department Store, Clifton Park, NY – Retail Sales Associate, Furniture Department
Full-time position, July 2018 – March 2020
oAssisting clients in furniture purchasing process
oCustomer service issue resolution
oFollow-up with clients to ensure satisfaction
oPresenting product and payment options
oMaintaining stockroom and showroom organization
oCommunication with vendors to guarantee product fulfillment
Bankers Conseco Mutual, Clifton Park, NY – Outside Insurance Sales
Full-time position, February 2018 – July 2018
oProspecting new clients via cold-calling, prescribed lists, and door-to-door presentations
oAppointment and time management
oFollowing procedure to protect sensitive client information
oProduct/solution presentation to new and existing customers
oUnderwriting of insurance policies and other financial products
Kay Jewelers, Clifton Park, NY – Jewelry Sales Consultant
Full-time position, July 2017 – March 2018
oAssisting guests in finding or creating the perfect item for various occasions
oInventory and cash management
oPresenting product and payment options
oProviding exceptional customer service
oClient outreach and follow-up on a regular basis
M.T Minogue Inc, Malta, NY – Assistant Warehouse Manager
Full-time position, March 2015 – June 2017
oReceiving and organization of incoming product delivery
oPreparation of outgoing product shipment
oAssisting customers with product selection
oMaintaining an organized and efficient workplace
oCash management
Education
ITT Technical Institute – Computer Programming and Coding Major
oAugust 2014 – February 2016
*unable to complete program due to extenuating circumstances – further explanation available upon request*
Waterford-Halfmoon Junior/Senior High School – Regents Diploma
oClass of 2001
References
Haileigh Justus
oFormer co-worker at Kay Jewelers
Frank Hedgeman
oFormer co-worker at Boscov’s Department Store
Jessica Flemming
oFormer co-worker at Mattress Firm
Contact this candidate