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Air Force Customer Service

Location:
Jacksonville, FL
Posted:
August 02, 2023

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Resume:

LARRY HENDERSON

***** ********* *****

Jacksonville, FL 32218

Phone: 1-757-***-****

E-mail: adyobl@r.postjobfree.com

EDUCATION

Community College of the Air Force – Certification, 80 credit hours

NCO Academy - 6 weeks, April 1986

NCO Leadership School – 4 weeks, July 1977

Thomas A. Edison Senior High School, Philadelphia, PA

Duval Regional Juvenile Detention Center Training Program, Jacksonville, FL

EXPERIENCE

November 2016 – August 2021

FLORIDA CAREER COLLEGE (FCC) - Executive Admissions Representative

Duties: Actively recruited and enrolled potential students into various college programs

January 2005 – September 2016

ECPI UNIVERSITY/ADVANCED TECHNOLOGY INSTITUTE (ATI) – National Admissions Representative

Duties: International and nation-wide enrollment of former military enlisted personnel and civilians

May 1998 – October 2004

MCI COMMUNICATIONS – Call Center Supervisor

Duties: Supervised Customer Service Representatives (16 personnel); conducted extensive and complex problems resolutions activities

May 1996 – May 1998

WARNER CABLE/COX CABLE – Residential Cable Upgrade Representative

Duties: Organized and conducted city-wide upgrade of cable equipment services

March 1994 – March 1996

HOME BENEFICIAL INSURANCE – Insurance Salesman

Duties: Insurance Sales

August 1998 - December 1993

UNITED STATES AIR FORCE 317TH RECRUITING SQUADRON – Recruiter

Duties: Recruited prospective Air Force personnel from high schools and recruitment office visits; pro-active marketing at job fairs and college events, in addition to telephone recruitments; collaborated with high school principals and counselors to successfully recruit high school students

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January 1986 – June 1988

UNITED STATES AIR FORCE LANGLEY AIR FORCE BASE & COMPUTER SQUADRON – Section Chief

Duties: Served as Administrative Chief to the Commanding Officer; supervised administrative personnel

September 1979 – January 1986

UNITED STATES AIR FORCE DEPARTMENT OF DEFENSE – Joint Courier Servicemember

Duties: Transported secured top-secret military documents world-wide

April 1973 – September 1979

UNITED STATES AIR FORCE SECURITY SERVICE (SAN ANTONIO, TX) AND LANGLEY AIR FORCE BASE – Information Management Craftsman

Duties: Served as Assistant to Commanding Officers; organized internal activities; oversight of storage related to compartmented top-secret actions and information

CERTIFICATES AND AWARDS

UNITED STATES AIR FORCE: Numerous awards - Joint Service Commendation Medal with 1 Oak Leaf Cluster; AF Commendation Medal with 2 Oak Leaf Clusters; AF Achievement Medal; Joint Meritorious Unit Award with 1 Oak Leaf Cluster; AF Outstanding Unit Award with 3 Oak Leaf Clusters; AF Organizational Excellence Award; AF Good Conduct Medal with 1 Silver Oak Leaf Cluster; National Defense Service Medal with 1 Bronze Service; AF Overseas Long Tour Ribbon; AF Longevity Service Award Ribbon with 4 Oak Leaf Clusters; NCO Professional Military Education Graduate Ribbon with 1 Oak Leaf Cluster; AF Training Ribbon

CITY OF JACKSONVILLE: Communiversity Annual Leadership Program (8 classes)

VOLUNTEER

President - Victoria Preserve I Homeowner’s Association

Member – City of Jacksonville, FL Citizens’ Planning Advisory Committee (CPAC), Zone 6 Northside (Mayoral Appointment)

Guardian Ad Litem – Newport News, VA

Assistant to President – Nehemiah’s Nook: Provided services to homeless/transient citizens of Newport News, VA

Provided ministerial, life-planning, and work preparation volunteer activities to various prisons in Baltimore, MD; Newport News, VA; and Baker County, FL

Volunteered for several political campaigns to provide voter outreach and education



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