General Manager Quality Assurance

DAWN OPPERMAN

*************@*****.*** 440-***-**** Chesapeake, VA 23320

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills

Performance Improvements

Cross-Functional Team Management

Supervision and Training

Quality Assurance

Sales Team Development

Budget Control

Training Management

Employee Motivation

Hiring and Onboarding

Management Team Building

Team Leadership

Operations Oversight

Staff Scheduling

Experience

Five Guys Norfolk, VA

General Manager

09/2010 - 06/2023

Trained employees on duties, policies and procedures.

Recruited, interviewed and hired qualified staff for open positions.

Created schedules and monitored payroll to remain within budget.

Counted weekly and monthly inventory

Supervised employees through planning, assignments and direction.

Administered employee discipline through verbal and written warnings.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Guided management and supervisory staff to promote smooth operations.

Prepared staff work schedules and assigned team members to specific duties.

Education and Training

Ohio Business College Elyria, OH

Associate in Applied Business in Legal Assistant

12/2009

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