Jon Dennis

*** ******** ** ********** *******, **750765-***-****

adyoar@r.postjobfree.com

Summary

Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales goals, and build long-term relationships with customers. Creates a positive shopping experience through high quality customer care. Proficient at flexing or bending with change. Practiced in resolving customer concerns in a professional and calm manner.

Highlights

* Great Sales skills

* Great communication skills * After sales support

* Cheerful and energetic * Time management ability

* Resolution-oriented * Flexible schedule

* Dependable and reliable

Experience:

Elwoods Appliance:

July-17-Present

Scheduled and oversaw day to day operations. Sales of scheduled maintenance and additional products for longevity of Appliances. Built customer rapport with new and existing customers to meet and exceed sales expectations. Maintained excellent organizational skills to ensure a constant workflow of 12 employees. Managed quality communication, customer support, and product representation for each client. Customer service, supervision, writing service estimates, fleet management, training staff, data entry, after sales management.

Kokomo Auto World-Kokomo, IN. Oct.2016-July 2017

Scheduled and oversaw day to day operations. Sales of scheduled maintenance and additional products for longevity of vehicle. Built customer rapport with new and existing customers to meet and exceed sales expectations. Maintained excellent organizational skills to ensure a constant workflow of 15 employees. Managed quality communication, customer support, and product representation for each client. Customer service, supervision, writing service estimates, fleet management, training staff, data entry, after sales management.

Service Writer, Sales Sept 2015 – July 2016

Pep Boys – Chandler, AZ

Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance, and inventory control. Managed quality communication, customer support, and product representation for each client. Customer service, supervision, writing service estimates, fleet management, training staff, data entry, after sales management.

Sales lead, Equine care April 2009 – Aug 2015

Superstition Stables – Apache Junction, AZ

Presented marketing demonstrations for sales of vacation packages,stable rentals, and equine care. Managed day to day operations, sales, customer service, data entry. Established new customer accounts. Greeted store customers promptly and responded to questions with knowledgeable service.

Line lead – Welder, Fabricator March 2000 – Sept 2006

Square D – Huntington, IN

Assessed and trained personnel for promotion to cross-functional operations. Supervised production schedule, production quality, and on time delivery. Established knowledge sharing processes for 30 associates throughout organization. Setup and performed hand and automatic assembly operations on components, sub-assemblies. Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Line Supervisor Feb 1995 – Jan 2000

Ken-Koat – Huntington, IN

Supervised production schedules, production quality and on time delivery. Led professional development programs for assembly and operator staff. Diligently maintained safety and quality standards, reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability. Trained, developed, and counseled employees to develop a high performing team.

Education

IPFW – Fort Wayne, IN 2006 – 2008

Coursework in Business, Marketing and Communications. Coursework in Business Administration and Organization.

Huntington North HS – Huntington, IN Graduated 1993

Focus on Mechanical Studies

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