Peoria, Arizona

623-***-****

adyoac@r.postjobfree.com

Danielle Kochenberger-Pembrook

Skills

- Effective problem solving

- Leadership skills and experience

- Customer service

- Strong work ethic

- Communication Skills

- Self-management

- Organized

- Learning/adaptability skills

Experience

Sanderson Ford - Business Development Representative

September 2022 - Present

Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment.

Following up with customer with no show appointments

Completing and contacting customer when they have created an online appointment

Responsible for booked service appointments for customers, placed between 15-30 appointments a day.

Contacting customers when their parts are in for recalls and general service

Maintained strict confidentiality of customer information as well as of dealership processes and marketing strategies.

Famous Footwear — Sales Associate

September 2021 - Present

● Maintain a clean, organized inventory and curated displays of rotating seasonal shoes and accessories

● Meticulously handle system transactions including cash, credit, exchanges, purchases, returns, and refunds to ensure seamless and accurate cash flow

● Actively stay informed about the latest sales offerings and account benefits

McDonald’s, Phoenix — Crew Trainer

February 2021 - November 2021

● Operate drive-thru services, including taking orders handling payments, and food delivery in a prompt and friendly manner

● Mastered POS systems to handle money ranging up to $2,000 per shift using cash and credit.

● Prepare raw food materials to cook over 30 menu items to feed 1000-3000 customers per day.

● Provided exceptional customer service that resulted in being promoted a month after my opportunity to work there.

● Upheld all local COVID-!9 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity Lowes, Peoria — Seasonal Cashier

June 2020 - September 2020

● Provide exceptional customer service to 200-500 customers per shift

● Regularly ensure all shelves and displays were properly stocked in a neat and orderly fashion

● Process cash, card, coupon, and check payments totaling $3,000 to $5,000 per shift

Planet Fitness, South Peoria — Customer Service Representative February 2019 - March 2020

● Apply problem-solving skills to resolve inquiries and disputes and escalate using appropriate channels when necessary.

● Answer approximately 30 incoming calls per day utilizing a courteous and professional manner to collect information and identify members' or potential members’ needs.

● Warmly welcome members into the facility by engaging with them for customer satisfaction

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