LeDawn Taylor

Phoenix, AZ *****

adyo8t@r.postjobfree.com

+1-602-***-****

Work Experience

Outreach Agent

Manpower Staffing - Phoenix, AZ

March 2023 to July 2023

Making up to 70 calls a day to healthcare facilities and offices requesting medical records while following HIPPA and PHI guidelines. Data entry of patient/ member information working with excel, outlook and Microsoft products

Customer Service Representative (Contract)

Marathon Staffing / Maricopa County Recorder's Office - Phoenix, AZ September 2022 to January 2023

• Expressed genuine empathy and concern for customers issues and addressed as if they were my own

• Answered, evaluated and prioritized requests from customers having questions or experiencing problems with services or products

• identified high-risk customer situations and escalated appropriately without hesitation

• utilized required scripting to ensure accurate verification and resolution Security Risk Analyst (Contract)

Aston Carter Staffing / Amazon (GSOC) - Avondale, AZ May 2021 to September 2022

• Assist Amazon GSOC with Crisis Management incident processing overflow

• Use internal sites such as Asana, Facility Management, and EMT for data entry of Severity 3 and 4 incidents

• Triaged and managed crises on a global, regional and localized basis

• Partnered with cross-functional teams to assist with highly sensitive investigations

• While using 3 monitors

Quality Assurance & Customer Service Specialist

MeDassure Inc - Phoenix, AZ

January 2018 to April 2021

Communicated with Nurses and other healthcare personnel provided a high level of customer service

• Received incoming orders via e mail for DME(durable medical equipment)

• Completed end of day duties independently included billing, proper clinical documentation and maintaining patient files specified in company policy.

• Assisted walk -in customers with retail questions of medical supplies and equipment

• Triaged Oxygen dependent patients on proper use of their equipment

• Reported on and resolved any and all quality assurance updates and or issues Case Analyst II

TriWest Healthcare Alliance - Phoenix, AZ

May 2014 to December 2017

Seasoned Complex Authorization Specialist

Conducts research to ensure accurate documentation of the patient's clinical information.

Review and respond to complex referral requests from VA and civilian providers with appropriate coding,

Responds to telephone inquiries from Veterans and providers regarding specific aspects of the VA program. Information and assistance includes referrals, authorizations, and the location and use of network and certified providers.

Place outbound phone calls to Veterans and providers as needed within contractual timelines.

Takes appropriate measures to comply with HIPAA regulations to protect privacy of Veterans Support Technician Medical Assistant

Barnett Dulaney Perkins - Phoenix, AZ

November 2011 to April 2014

Followed up daily with post-operative patients and Gave care instructions for home and also returned phone messages to patients

Assess patients vital signs and manage electronic charting via NextGen

Trained new staff on quality control procedures

Participated as an active team member in support of our doctors and medical staff

Performed Diagnostics testing

Provided guided assistance to visually impaired patients

Stand for long periods of time

Performed float duties such as sterile decontamination Tech of surgical instruments Education

Diploma in Medical

International Institute of the Americas - Phoenix, AZ, US February 2005 to June 2006

Skills

• Medical Records

• Java

• Facilities Management

• Reliability

• Problem-solving

• Quality Assurance

• Insurance Verification

• Microsoft Office

• Flexibility

• EMR Systems

• Team Work

• HIPAA

• Triage

• QA

• EMT Experience

• Vital Signs

• Laboratory Experience

• Microsoft Excel

• Crisis Management

• Medical Terminology

• Patient Care

• Employee Orientation

• Medical Scheduling

• Experience Administering Injections

Certifications and Licenses

Certified Notary Public

CPR Certification

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