Customer Service Data Entry
Resume:
LeDawn Taylor
Phoenix, AZ *****
*******@*****.***
Work Experience
Outreach Agent
Manpower Staffing - Phoenix, AZ
March 2023 to July 2023
Making up to 70 calls a day to healthcare facilities and offices requesting medical records while following HIPPA and PHI guidelines. Data entry of patient/ member information working with excel, outlook and Microsoft products
Customer Service Representative (Contract)
Marathon Staffing / Maricopa County Recorder's Office - Phoenix, AZ September 2022 to January 2023
• Expressed genuine empathy and concern for customers issues and addressed as if they were my own
• Answered, evaluated and prioritized requests from customers having questions or experiencing problems with services or products
• identified high-risk customer situations and escalated appropriately without hesitation
• utilized required scripting to ensure accurate verification and resolution Security Risk Analyst (Contract)
Aston Carter Staffing / Amazon (GSOC) - Avondale, AZ May 2021 to September 2022
• Assist Amazon GSOC with Crisis Management incident processing overflow
• Use internal sites such as Asana, Facility Management, and EMT for data entry of Severity 3 and 4 incidents
• Triaged and managed crises on a global, regional and localized basis
• Partnered with cross-functional teams to assist with highly sensitive investigations
• While using 3 monitors
Quality Assurance & Customer Service Specialist
MeDassure Inc - Phoenix, AZ
January 2018 to April 2021
Communicated with Nurses and other healthcare personnel provided a high level of customer service
• Received incoming orders via e mail for DME(durable medical equipment)
• Completed end of day duties independently included billing, proper clinical documentation and maintaining patient files specified in company policy.
• Assisted walk -in customers with retail questions of medical supplies and equipment
• Triaged Oxygen dependent patients on proper use of their equipment
• Reported on and resolved any and all quality assurance updates and or issues Case Analyst II
TriWest Healthcare Alliance - Phoenix, AZ
May 2014 to December 2017
Seasoned Complex Authorization Specialist
Conducts research to ensure accurate documentation of the patient's clinical information.
Review and respond to complex referral requests from VA and civilian providers with appropriate coding,
Responds to telephone inquiries from Veterans and providers regarding specific aspects of the VA program. Information and assistance includes referrals, authorizations, and the location and use of network and certified providers.
Place outbound phone calls to Veterans and providers as needed within contractual timelines.
Takes appropriate measures to comply with HIPAA regulations to protect privacy of Veterans Support Technician Medical Assistant
Barnett Dulaney Perkins - Phoenix, AZ
November 2011 to April 2014
Followed up daily with post-operative patients and Gave care instructions for home and also returned phone messages to patients
Assess patients vital signs and manage electronic charting via NextGen
Trained new staff on quality control procedures
Participated as an active team member in support of our doctors and medical staff
Performed Diagnostics testing
Provided guided assistance to visually impaired patients
Stand for long periods of time
Performed float duties such as sterile decontamination Tech of surgical instruments Education
Diploma in Medical
International Institute of the Americas - Phoenix, AZ, US February 2005 to June 2006
Skills
• Medical Records
• Java
• Facilities Management
• Reliability
• Problem-solving
• Quality Assurance
• Insurance Verification
• Microsoft Office
• Flexibility
• EMR Systems
• Team Work
• HIPAA
• Triage
• QA
• EMT Experience
• Vital Signs
• Laboratory Experience
• Microsoft Excel
• Crisis Management
• Medical Terminology
• Patient Care
• Employee Orientation
• Medical Scheduling
• Experience Administering Injections
Certifications and Licenses
Certified Notary Public
CPR Certification
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