Customer Service Disaster Recovery
Resume:
Kevin T. Stone
Aurora, Colorado 80015
*****@***********.***
I am an Information Technology professional with basic level experience in implementation and administration of IT security technologies and infrastructure. I have demonstrated my ability to assist in the maintenance of a wide area network and security infrastructure. I have proven that I can successfully support a network team in the delivery of solutions that meet the security and operational needs of the business. I am recognized for excellence in customer service and workplace reliability.
Professional Experience:
Ultimate Staffing at DIRECTV, Englewood, Colorado
February 2015-Present
Network Administrator/NOC Technician - Contractor
Monitor and test Data Center and Network performance and provide performance statistics and reports. Diagnose, resolve, and document hardware and software infrastructure problems. Receive and respond to incoming calls and emails regarding network connectivity problems, server problems, and /or other data center issues. Escalate to appropriate tier level for resolution. Support implementation of projects and new technology installations. Contribute in the development of business continuity and disaster recovery plans. Schedule and/or perform upgrades and repairs.
Wipro/Infocrossing, Broomfield, Colorado
July 2012-January 2015
Network Engineer / Basic Level (I)
Work at the direction of senior engineers/architects to implement, provision, support and maintain the WIPRO/Infocrossing Customer infrastructure.
Basic configuration, implementation, support and maintenance of Enterprise Palo Alto Firewalls.
Basic configuration, support, and maintenance of Enterprise A10, Juniper, Cisco firewalls and switches in support of Managed Security Systems installations.
Extensive, daily interaction with customers, vendors, and project managers.
Time Warner Telecom/twTelecom, Greenwood Village, Colorado
September 2006-May 2012
Security Engineer/Basic Level (I)
Assist senior network team to implement, provision, support, and maintain twTelecom Managed Security Services infrastructure.
Basic configuration, implementation, support, and maintenance of Juniper and SonicWall firewalls on multiple platforms.
Basic configuration, support, and maintenance of Enterprise Juniper routers, Juniper and Cisco switches in support of Managed Security Systems installations.
Implement, maintain and administer Arbor Networks Managed DDOS anomaly detection system.
Managed and executed a large scale migration, configuration and maintenance of Enterprise and CPE based firewall ScreenOS and hardware.
Extensive, daily interaction with customers, vendors, and project managers.
Galileo International/Cendant, Englewood, Colorado
September 1993-September 2006
Security Analyst
Implementation, support and maintenance of the Cendant security infrastructure.
Implementation and maintenance of Checkpoint Firewall 1 NG on multiple platforms.
Basic configuration and maintenance of Cisco Private Internet Exchange (PIX) Firewall.
Implementation and maintenance of ISS Intrusion Detections System (IDS) on multiple platforms.
Implementation and maintenance of the Site Protector Database.
Implement, manage and maintain Cisco Terminal Access Server Access Controller System (TACACS+).
Managed and executed a large scale migration of CPE devices.
Network Support Engineer/Senior Network Analyst/Technical Analyst
Implementation, maintenance and support of the Cendant Wide Area Network and infrastructure.
Configuration, maintenance, and administration of Timeplex Link/2 TDM and Timeview software.
Installation, troubleshooting and maintenance of DS3, T1, SW/56, DDS, ISDN, and analog circuits and infrastructure.
Development, implementation, testing and support of the company Network disaster recovery plan.
Fireberd 6000A, T-Berd, TTC/Acterna 2209 and 2310 test analyzers.
Cisco, Juniper device management, installation, configuration and troubleshooting.
Lead Analyst
Supervised Network Operations Help Line Personnel.
Troubleshooting and resolution of Galileo International network.
Great-West Life Assurance Company, Denver, Colorado
May 1981-September 1993
Assistant Manager, Network Support and Operations
Supervised Network and Help Line personnel.
Budget projection and planning.
Critical site relocation planning and execution.
Disaster recovery planning and testing.
Senior Network Control Analyst/Network Control Analyst
Supervised Network Control Staff.
Installed and supported the terminal WAN in North America and Europe.
Senior Network Technician
Supervised Network Technician Staff.
Operation of large-scale mainframe network.
Lead Computer Operator
Supervised Computer Operations Staff.
Responsible for all aspects of a Remote Job Entry computer environment.
Certifications/Education
Aurora Central High School
CCNA Class (2007)
JNCIA-FWV (2008) Certification Number SR5429831
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