Information Technology Network Administrator

RAJAN RANA

Mobile: +91-941*******

E-mail Id: **.*********@*****.***

LinkedIn: http://in.linkedin.com/in/errajanrana

Senior IT Administrator (Remote)

Professional Summary

Proven IT Specialist with 9 years of experience in start-ups as well as established operations leveraging expertise in organization, computer networking, and problem solving to provide exceptional user support and assistance in resolving conflict. Experience includes managing sensitive materials and providing after-hours support for clients.

Certifications

Office 365 Identities and Requirements Certification

Microsoft Certified Solution Expert (MCSE)

Microsoft Certified Solution Associate

Microsoft Certified Professional

ITIL V3 Foundation

Cisco Certified Network Administrator

SKILL SET

Cloud Computing:

AWS (AWS Cloud Formation, AWS EC2, S3, Cloudfront,VPC, Lambda, etc.), AWS IAM Roles and Policies, knowledge of PowerShell scripting and Bash scripting to perform automated task and using of various tool with AWS like Security Monkey, CloudFlare and Zabbix for monitoring and security implementation.

Azure Cloud Administration, Configuring Microsoft Active Directory on Azure Cloud, Creating Resource Group including dynamic query group and Configuring Azure, VPN connectivity between On-premise and Azure, VPN Gateway and Network Security Groups, Configure Azure AD connect synchronization services on on-promise to synchronize identity data between on-premises environment and Azure AD.

Windows and Linux Servers:

Configure and troubleshooting AD, DHCP, DNS, RAID, Hyper V, Group Policy in Windows Server 2016, Server 2012R2, Server 2008R2, Exchange Server, Lync Server. Ubuntu, Linux and Red Hat servers and configuring cron jobs, load balancing, user creation and process monitoring in Linux.

Microsoft Office 365 Administration:

Manage InTune, creating conditional access policies, Improving Microsoft security score, adding SPF, DKIM and DMARC securities, add users and groups, assign licenses, Update password expiration policies, Delete and restore users, reset passwords, recover deleted items in a user’s mailbox, Create and delete sites, manage site collections and global SharePoint settings, Manage meetings.

Firewalls (Cisco Meraki, Fortigate, Sonicwall, Sophos)

Managing security policies, site to site VPN connection, configuration of Spam filtering, Web filtering, DNS filtering, Application Control and IPS, load balancing, configuring the Email alerts, Monitoring and Generating reports

Backup Solutions:

Troubleshooting and managing with Datto BCDR, Cloud Continuity, Recover 360, Baracuda, Synology, Cloudberry.

VPN Technologies:

Configuration and troubleshoot with VPN technologies like Open VPN, Cisco, Astro, Citrix, Checkpoint, SonicWALL GVC and SSL VPN. Creating VPN connection using Virtual private gateway, AWS Direct Connect and Azure Express Route.

Operating Systems:

Sound knowledge of OS like Windows 11, Windows 10, Windows 8.1, Windows 7, Ubuntu Desktop and MAC operating systems.

Cisco:

Having experience with performing operations on cisco router and switches, performing IP Subnetting, VLAN, ACL, NAT, port security and configuring routing protocols

Microsoft Other Software’s:

Installation and troubleshooting Microsoft SQL Server MSDE, SQL Server 2012, 2008.

IIS installation, websites configuration, SSL certificate creation request, installation & troubleshooting.

Antivirus:

Experience with Sentinel one and Deep Instinct centralize av solution

Cyber security:

Manages Blackpoint cyber snapagent

Email security:

Managing Vipre and Avanan email security

Mobile OS:

Other configuration including windows outlook configuration, SSL certificate troubleshooting and VPN configuration on iPhone, Android, Windows and Blackberry platform.

Others

Experience with CCTV, DVR, BioMatric Systems, Viper Email Security, DUO Authenticator setup on servers and firewalls, Solarwinds, Kaseya Scripting, MS SQL, Office 365, JIRA, SRM, JIRA Service Desk, Enterprises Resource Planning (ERP), Confluence configuration and Kaseya VSA, BSM, IT Glue, LogMeIn, Datto, Ninite Pro and G-Suite or Google Suite administration.

Work Experience

Senior System Admin at MSP Support Services

Global Business Park, Zirakpur, Punjab (Present)

Responsibilities:

Working with IT Tools like Kaseya VSA, Datto RMM, Screen Connect, Microsoft 365, LogMeIn, BMS, ITGlue,

Working with Backup solutions like Datto, Barracuda, Synology, Cloudberry, Unitrends, NAS, Axcient Recover and Axcient360 Backups

Managing MFA or 2FA using DUO Authenticator and Microsoft Authenticator for our US clients.

Managing AWS Infrastructure including EC2, VPC, Networking, S3, Load Balancer, AMIs, IAM, RDS, Cloudfront, CloudWatch and Security.

Repair and recover from hardware or software failures on Windows and Linux servers. Coordinate and communicate with impacted constituencies. Resolve errors and alarms quickly and provide timely escalation.

Support LANs, WANs, Office 365, network segments, subnets, Internet, firewalls (Sonicwall, Fortigate, Sophos and Cisco Meraki) and intranet systems.

Assist in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, software applications and Gsuite Administration.

Powershell, CMD, Bash and Kaseya VSA scripting for installation and automation.

Responsible for Client Communication. Ensures Quality, Standards and Client expectations are met.

Managing Exchange, Windows server upgradation along with HyperV and VMWare Esxi virtualization.

Senior Cloud Engineer at Crossover

HQ in Austin, Texas, USA (2018 – 2019)

Responsibilities:

AD and Azure AD management along with conditional access policies and GPO.

Configure connectivity between AWS accounts issue using VPC peering, OpenSwan and Vyos instances.

Actively perform in Change management requests, Incidents, Release, Patching and Backups.

Handling L2 level issue with AWS using EC2, RDS, S3, Lambda, ELB, Cloud Formation, G Suite etc. and Perform migration, creating custom IAM policies for the users and handling server updates every month.

Monitoring applications for managed users and systems and checking backups.

IT Infrastructure Engineer at BioTrust Support Services India Pvt. Ltd.

4th Floor, Netsmartz Building, Plot no. 10, IT Park, Chandigarh – 160101 (Nov 2016 – Aug 2018)

Responsibilities: Configures, and repairs Windows and Linux Servers, AWS VPC, Azure AD, InTune, O365 and Networking.

Technical Infrastructure Management Engineer at Tech Mahindra Ltd.

Plot No.23, Phase 2, IT Park, Kishangarh, Chandigarh – 160101 (Mar 2016 - Nov 2016)

Responsibilities: Provides the solution for cloud and infrastructure issues.

Senior Associate in HCL InfoTech Ltd.

SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh-160017 (Sep 2014 – Feb 2016)

Responsibilities: Installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure.

Network Administrator in Bon Media Pvt. Ltd.

Plot No ITC-2, IT Park, Sector – 67, Mohali, Punjab-160062 (May 2013 - Sep 2014)

Responsibilities: Managing Server, Applying Content Filter & Bandwidth Management per the user category in SonicWALL.

Technical Service Provider in Score Information Technology Ltd.

70/B-39, Klj Complex-1, Nalagarh Road, Moti Nagar, Delhi – 110015 (May 2012 – May 2013)

Responsibilities: Assist in the design, and implementation servers, network equipment, and software applications.

QUALIFICATION SUMMARY:

Bachelor of Technology in Information Technology from Punjab Technical University in 2012.

10th and 12th from Punjab School Education Board in 2004 and 2007.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Rajan Rana

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