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Customer Service Dump Truck

Location:
Brampton, ON, Canada
Posted:
August 03, 2023

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Resume:

ALDO AIUDI

E D U C A T I O N

DIPLOMA - (****-***7)

HUMBER COLLEGE

**-*** ******* **** **.

Brampton ONT L6S3J6

P R O F I L E

647-***-**** adyo7i@r.postjobfree.com

TORONTO, CANADA

O.S.S.D- (1991-1994)

ST. PAULS SECONDARY SCHOOL

MISSISSAUGA, CANADA

I bring with me extensive knowledge and personal experience within both the dispatching and construction fields that I believe can be a strong asset to your organization.

E X P E R I E N C E

PROPERTY MAINTENANCE HANDYMAN/FOREMAN

(MAY 2020 - PRESENT)

APPLEDALE CONTRACTING LTD. – MILTON, ON

· Full demolition, renovation, and property maintenance services.

· Manage repair and maintenance of buildings as required.

· Determine tools and equipment needed for individual repair or maintenance job.

· Ability to prioritize and plan projects. Capable leader when directing other associates on how to get projects completed.

· Regularly interacted and collaborated with outside contractors to get project done in a timely fashion.

· Develop, plan, deploy and improvise operational capabilities.

· Prepare correspondence and bills using MS Office and Excel.

· Demolition, wall construction, dry wall installation. CUSTOMER SERVICE REPRESENTATIVE/DISPATCH AGENT-

(MAR 2020 - MAY. 2020)

MOBILIA - MISSISSAUGA, ON

· Prepare home delivery truck routes in the Descartes TMS in a cost-effective manner while attempting to accommodate customer preferences (as possible) for a specific delivery window.

· Communicate with customers to explain the delivery process, book the delivery date and collect outstanding monetary balances on client’s invoices

(as required).

· Ensure complete and precise comments pertaining to the client’s delivery experience are entered into Mobilia’s POS system for each delivery (as required).

· Attend all buyers ’approval product sessions to ensure that the agent maintains up to date product knowledge of Mobilia furniture.

· Ensure that all delivery invoices are finalized daily and closed following a successful delivery completion.

· Provide support to drivers who encounter difficult situations in the customer home, resolving such events in a diplomatic manner and ensuring a positive client experience.

P R O F E S S I O N AL

S K I L L S

SKILL 1

Exceptional project management skills

such as overseeing contractors,

materials requisition, safety

management and inventory

replenishment.

SKILL 2

Fluent communications skills in

English/Italian written and spoken

SKILL 3

Knowledgeable in areas of framing,

drywalling, taping/mudding, painting,

basic plumbing, plastering, vinyl

flooring install and trims/baseboards

SKILL 4

Excellent problem-solving skills, ability

to multitask in a high energy

environment.

SKILL 5

Experienced in various computer

programs such as MS Word/Excel and

different operating platforms

SKILL 6

High observation and good time

management skills and the ability to

prioritize and execute daily tasks with

perfection

R E F E R E N C E S

Upon Request

Page 1 of 3

E X P E R I E N C E C O N T I NU E D

DUMP TRUCK OPERATOR

(2018 – 2019)

SIERRA ESCAVATING – BRAMPTON, ON

· Certified DZ license

· Responsible for startup and end of day maintenance safety checks and required paperwork of all driven equipment

· Daily operations of:

- Tri-Axle Dump Truck

- 6 Wheel Rock Truck

- Water Truck

· Highly experienced in hauling/transporting all types of materials such as: Concrete, Dirt/Fill, Asphalt. Experienced with asphalt spreader DUMP TRUCK OPERATOR

(2016 – 2018)

GRAHAM BROS. CONSTRUCTION – BRAMPTON, ON

· Certified DZ license

· Responsible for startup and end of day maintenance safety checks and required paperwork of all driven equipment

· Daily operations of:

- Tri-Axle Dump Truck

- 40 Ton Rock Truck

- 6 Wheel Rock Truck

- Water Truck

- Street Sweeper

- Front End Loader (Various Attachments)

· Highly experienced in hauling/transporting all types of materials such as: CEMENT TRUCK OPERATOR

(2013-2014)

TORONTO REDI-MIX – BRAMPTON, ON

· Concrete, Dirt/Fill, Asphalt. Experienced with asphalt spreader

· Perform startup and end of day maintenance/safety checks and required paperwork

· Maintain a clean and mechanically operating truck

· Responsible in batching own loads to given slumps and preparing colored loads of concrete

· Knowledgeable of the GTA and surrounding areas

· Experienced with Ready-Mix vehicle equipment

· Highly experienced with driving conditions on construction sites and other off- road terrain

· Able to provide prompt and effective customer service Page 2 of 3

E X P E R I E N C E C O N T I NU E

LTL LOGISTICS DISPATCHER

(2010 – 2012)

POLARIS TRANSPORTATION GROUP - MISSISSAUGA, ON

· Arrange and Dispatch 3PL services to cover overflow loads

· Manage/Oversee Driver’s Schedules to ensure staffing requirements are met along with additional scheduling required for Emergency Situations such as replacing drivers during Sick/Vacation/No Show

· Recording of driver’s timesheets for payroll

· Distribution of driver’s equipment and paperwork along with start and end of day truck audits

· Receiving emergency calls from customers and establishing and implementing emergency backup plan

· Responsible for maximizing efficient routing and geographical locations for customers ensuring most effective deliveries across the Ontario region

· Preparation and tracking of documents using forecast tools, call sheets and fax back system with follow-up of outstanding documents,

· Printing of dispatch sheets and loading plans for next day deliveries

· Confirmation of daily trips in driver’s handheld PDA Units along with investigating missing kms

· Ensuring product availability with the plant to anticipate and accommodate customer’s needs,

· Analysis of customers’ product shortages, and implementation methods to better service the clientele

· Daily updating of all KPI Spreadsheets for Statistical Analysis

· Complying and ensuring with all company and MTO safety regulations ONTARIO REGIONAL DISPATCHER

(2007 – 2010)

AIR LIQUIDE – BRAMPTON, ON

· Run a fully operational dispatching service

· Plan & Schedule Routes by prioritizing customer requirements and delegating these routes to drivers

· Coordinating the daily operations of drivers and ensure all uniform and appearance guidelines are met

· Monitor traffic conditions and relay the safest and quickest alternate routes

· Give detailed logistical instructions to the dispatch team

· Ensuring the timely completion of the dropped loads database

· Maintaining records related to delivery and customer receipt

· Handling customer calls & complaints or redirecting to appropriate departments

· In putting daily trip information into computer systems to maintain record of mileage fuel used repairs made and other delivery-related expenses

· Identifying any operational and regulatory risks and then escalating appropriately

· Ensuring that all aspects of Health & Safety are adhered to. Page 3 of 3



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