Customer Service Behavioral Health

Shawntina West ** E Bell Rd *** Phoenix, Arizona 480-***-****

adyo77@r.postjobfree.com

Qualifications & skill: Detail Oriented, Communication,Behavioral Health Tech, Customer Service,CNA, Crisis prevention, Team Player, Office, First aid, CPR, Medical Terminology, Computer knowledge, Administration, Typing, Health Records Management, and Multitasking.

2022

CNA Course, BHT

2016

Certificate of Completion CSR and

Phoenix, AZ

2006

Troubleshooting

North Lawndale College Prep

Diploma

Chicago, IL

Experience:

2021- Current St. Luke’s Behavioral hospital Behavioral Health Tech-Provides Crisis prevention, behavioral health sitter1:1. Every 15 min rounding in Poole area, Observed, monitoredand record Patients' behavior. Rapid response,suicide risk reduction, identifying mental and suicidal behaviors, vital signs, including pulse, blood pressure, and respiration. Supervision of voluntary and involuntary to judicial system. Adults,

adolescents and children. Work along side with Nurse for patient needs. Phoenix,

2018-2021 United’s states Post Office

Mail Carrier -lifting and transporting mail, loading case, collaborating with distribution clerks,sorting mail, arranging mail in order it will be delivered, and delivering mail on foot/vehicle in all weather types.

Phoenix, AZ

2016-2018 Empereon Consta r

Customer Service Representative -Assist customer with technical issues, resolve customer issues and complaints professionally, deescalate calls with angry callers, troubleshoot devices, and write tickets when necessary for immediate assistance at residence.

Phoenix, AZ

2010 – 2015 Little sisters of the Poor

Patient Care Tech/ Behavior health Tech- Reponsible for assisting behavior, Assist in everyday living activities. Structured, maintain, cleaned and organized living area. Aide patient with daily grooming and hygiene’s. Prepared nutritious meals. 8-9 patients daily.

Hickory Hills, IL

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