Samantha Hawkins

Yukon, OK *****

adyo6b@r.postjobfree.com

+1-405-***-****

Willing to relocate to: Yukon, OK - Oklahoma City, OK - Mustang, OK Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Prepaid fraud claims quality assurance

Advanced Call Center Technologies, LLC - Norman, OK March 2023 to June 2023

• Review Customer Service associates claims and make sure all evidence has been submitted correctly and all documentation has been attached to the customer account giving constructive feedback on how to proceed with different types of customer service fraud claims Inbound Customer Service Representative

NTT DATA - Oklahoma City, OK

December 2022 to March 2023

• Assisted customers with a warm and professional attitude.

• Handled emails, inbound calls,

• Managed customer accounts

• Performed data entry for customer information

• Assisted customers with questions

Customer Service Representative

Love's Travel Stops & Country Stores - Oklahoma City, OK May 2022 to September 2022

Take inbound calls for My love's rewards programs

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Stay at Home Mom

Right At Home - Yukon, OK

April 2020 to May 2022

• Stayed at home during the pandemic.

• Helped with their Virtual learning.

• Took care of my father who got sick during the pandemic IT Support Specialist

NTT DATA Services - Oklahoma City, OK

November 2019 to April 2021

• Inbound calls for the Texas Department of Transportation as their IT Support Specialist

• Technical Support Trouble Shooting (Networks Issues, Desktop/Laptop Troubleshooting, Mobile Device Troubleshooting)

• Set up new devices on the Network

• Active Directory

• PowerShell

Advanced Technical Support

Sprint - Oklahoma City, OK

July 2019 to October 2019

• Inbound call center for sprints advanced tech support desk

• Trouble shooting Mobile device Issues

• Connecting devices to Sprints Network

• Network Support

• Hard Resets

• Blacklisted devices

Lube Tech/Office Staff

Mustang Pro Lube Center - Mustang, OK

August 2017 to July 2018

• Guide customers into bays

• Greet them and ask how I may help them

• Provide quality and timely work

• Make sure the customer leaves happy

• I also assisted the owner in the office with data entry such as putting in all invoices from inventory, or from fleet accounts and payments i would also order and maintain all inventory counts. Toddler and Preschool Teacher

Open hearts day school - Mustang, OK

November 2015 to August 2016

• Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

• Attend to children's basic needs by feeding them, dressing them, and changing their diapers.

• Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

• Establish and enforce rules for behavior, and procedures for maintaining order. read books to entire classes or to small groups.

Cashier

7-ELEVEN - Oklahoma City, OK

December 2012 to August 2013

• Greeted customers

• Assisted customers in finding merchandise

• Handled customer complaints and concerns

• Received and processed returns

• Counted out cash drawers

• Rang up purchases

• Stocked shelves

Education

Platt college - Oklahoma City, OK

August 2016 to August 2017

Skills

• Customer Service (7 years)

• Customer Support (10+ years)

• Call Center (4 years)

• Lube Tech (1 year)

• Desktop Support (2 years)

• Active Directory (1 year)

• Technical Support (2 years)

• Computer Networking (1 year)

• Microsoft Windows (3 years)

• Microsoft Windows Server (4 years)

• Operating Systems (4 years)

• Network Support (3 years)

• Sales (2 years)

• Communication skills (10+ years)

• Mobile Devices (7 years)

• Remote Access Software (2 years)

• VMWare (1 year)

• PowerShell (1 year)

• Software Troubleshooting (2 years)

• Communication skills

• Customer service

• English

Certifications and Licenses

Child Development Associate Certification

First Aid Certification

Food Handler Certification

Assessments

Data entry: Attention to detail — Proficient

April 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Basic computer skills — Proficient

October 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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