Customer Service Financial Management

LATANYA CHEATHOM

**********@*****.*** 708-***-****

SUMMARY

Business owner with over 10 years of experience who will bring a wealth of and knowledge and expertise to new business ventures. I have a proven track record of success in all aspects of business management, including sales and marketing, financial analysis and management, team building, and operations.

EXPERIENCE

Nov 2009-Present

Chief Enterprise Officer, Who’s Next Beauty and Barbetr Salon

·Managed all aspects of the business, including financial management, marketing promotions, staff management, and customer service

·Build strong relationships with customers, resulting in a positive reputation, and word-of-mouth referrals

·Maintained a clean and organized salon environment, ensuring that all equipment and tools were in excellent condition and providing a safe and comfortable experience for customers

·Continuously stayed up-to-date with industry trends and innovations, and introduced new products and services to meet customer demand and stay ahead of competitors

Nov 2015-July 2016

Independent Consultant, American Income Life Insurance

·Conducted in-depth analysis of clients’ insurance needs and offered tailored solutions to meet their specific requirements, resulting in a high rate of customer satisfaction

·Collaborated with insurance carriers to negotiate favorable terms and conditions for clients, resulting in increased customer loyalty and retention

·Managed all aspects of the sales process, including lead generation, proposal development, contract negotiation, and client onboarding

·Demonstrated a deep understanding of insurance products and regulations, and remained compliant with all relevant laws and regulations governing the sale of insurance

EDUCATION

South Suburban Community College, South Holland, IL

Associate of Applied Science in Marketing Management

Associate of Applied Science in Business Administration

KEY SKILLS AND CHARACTERISTICS

·Strategic Planning

·Leadership

·Financial Management

·Marketing & Sales

·Communication

·Customer Service

·Problem Solving

·Adaptability

CERTIFICATIONS

Health & Life License

Learn2Serve Food Protection Manager

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