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Product Manager Customer Service

Location:
Tucson, AZ
Posted:
August 03, 2023

Contact this candidate

Resume:

Mario Parks

Chandler, AZ

adyo5m@r.postjobfree.com

+1-520-***-****

Authorized to work in the US for any employer

Work Experience

Associate Product Manager

CARVANA

January 2022 to Present

Associate Product Manager - Retail

• Support the customer facing business performing vehicle deliveries and other retail interactions

• Manage internal native iOS application that facilitates all customer activities Associate Product Manager - Supply Chain/Security

• Supported the security operations and risk mitigation internal business partners

• Created and maintained application to support transition from third party security to in-house

• Rolled out remote security operation pilot program Data Analyst

CARVANA

March 2021 to December 2021

• Built suite of dashboards/reporting for security team utilizing Tableau to increase inventory tracking and minimize loss incidents

• Created data pipeline and analytics from a new app event-driven data platform hosted on Databricks Galvanize // Remote

Data Scientist

Galvanize Inc

October 2020 to March 2021

Galvanize is a 21st century school for engineers, entrepreneurs and data scientists, with eight campuses across the U.S. that promote belonging and celebrate courage and growth.

• Mentor full-time Data Science Immersive students through technical assignments, case-studies, and capstone projects by providing actionable feedback on methodology, code readability, data analysis, and data visualization.

• Lead daily post-assignment review sessions, grade assessments, and facilitate learning on topics including programming, linear algebra, calculus, statistics, deep learning, natural language processing, artificial intelligence, model validation, cloud computing, data pipelines and best practices. Mutual Fund Data Administrator

Vanguard - Scottsdale, AZ

2018 to 2020

• Coordinated daily data reconciliation and recordkeeping for Vanguard third-party mutual fund house accounts.

• Coded and maintained database of Microsoft Excel/Access VBA macros, ensuring end-user computing tool compliance.

• Performed business analysis and implemented automation to reduce transfer validation process cost by 70%.

Trade Support Specialist

Vanguard - Scottsdale, AZ

2017 to 2018

• Placed complex trades valuing $1MM+ and resolved trade-related inquiries. Ensured best execution and minimized cost.

• Executed post-trade data review and trade data reconciliation to limit risk to Vanguard and our clients. Social Media Specialist

Vanguard - Scottsdale, AZ

2014 to 2017

• Analyzed and resolved customer experience inquiries cross-channel (Twitter, Facebook, Google+) as AZ site lead.

• Performed trend analysis and worked with the marketing team and leadership on triaging and minimizing elevated situations.

Education

Bachelor's in International Studies

Duke University - Durham, NC

2008 to 2012

Skills

• Seaborn

• Linear/Logistic Regression,

• Numpy

• Python

• Scikit-learn

• Keras

• TensorFlow

• Spark

• OOP

• Python

• BS4

• Tensorflow

• Sklearn

• Flask modeling

• Bootstrapping

• Tableau

• Matplotlib

• Pandas

• scipy.stats

• statsmodels

• matplotlib

• cartopy

• AWS

• Git

• GitHub

• JavaScript

• Linux

• SQL

• Statistics

• Statistical Analysis

• Relational Databases

• JSON

• Spanish

• Bootstrap

• Agile

• APIs

• MySQL

• Time management

• English

• Customer Service

• Data Analysis Skills

• Data Mining

• Financial analysis

• Natural language processing

• Deep learning

• TensorFlow

• NLP

• Analytics

• Data structures

• Process improvement

• Pivot tables

• Financial modeling

• Financial planning

• Financial concepts

• Business intelligence

• Data warehouse

• Analysis skills

• PostgreSQL

• Quantitative analysis

• Finance

• MongoDB

• Machine learning

• Data Science

• Computer Science

• Product management

• Requirements gathering

• Scrum

• Jira

• Data modeling

• Project management

• Program management

• Product development

• Business analysis

• Data collection

• Data analytics

• Data visualization

• Databases

• Software development

• ETL

• Wireframing

• Mobile applications

• Snowflake

Languages

• Spanish - Intermediate

• English - Fluent

Links

http://github.com/mariobkp

http://linkedin.com/in/marioparks

Assessments

Analyzing data — Highly Proficient

January 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Highly Proficient January 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Highly Proficient

Analyzing data — Highly Proficient

January 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient

Business analyst — Highly Proficient

February 2021

Analyzing information to solve business problems

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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