Pharmacy Technician Customer Service
Resume:
Laura Mullen
Reno, NV *****
**************@*****.***
SUMMARY OF QUALIFICATIONS:
A dedicated technician who is able provide timely and friendly service to customers in both a retail and hospital settings. Willing to go the extra mile to ensure all orders and deadlines are met. Focused on professionalism and providing the best experience for customers.
AREAS OF EXPERTISE
Pharmacy Operations Patient Care Customer Service
SELECTED CAREER ACHIEVEMENTS:
Renown Medical Center Pharmacy Technician Jun 2017-May 2020
Fulfilled orders in a stressful fast paced environment.
Train to provide compound oral suspensions and IVPB drips.
Worked closely with Pharmacist to ensure orders were accurate and correct.
Worked individually with little guidance from supervisors.
Well trained in all areas of the pharmacy to assist fellow employees and work alone during graveyard shifts.
Communicate with hospital employees, patients, and visitors.
Lewis Gale Regional Medical Center Jan 2012-Jun 2017
Prepared and distributed medications and IV solutions within the hospital.
Provided optimal patient care by recognizing differences in drug therapies and frequency in pediatric, adolescent, and adult patients.
Answered questions involving medication use or therapeutics under the supervision of a Pharmacist.
Used Care Fusion Meditech 4000 automatic dispensing machine in order to provide nursing staff the ability to administer medications throughout hospital.
Walmart Pharmacy Technician Nov 2011-Jul 2015
Process orders in computerized refill system.
Count medication pills and process orders.
Answered phones to provide service with coworkers and customers.
Called doctors’ offices for prescription refills and information pertaining to patient’s prescriptions and insurance.
Operate a cash register and maintained cleanliness of my workspace.
Check in drug orders, stock shelves, and inventory control.
Raley’s Drug Center Pharmacy Technician Jul 1985-Sep 2011
Answer phones and provide customer service.
Refill prescriptions and input data into the pharmacy system.
Call doctors’ offices and run insurance claims for customer and prescription refills.
Received medication orders and typed and printed pharmacy labels.
Assisted with filling medications and pulling medication from inventory.
EDUCATION AND TRAINING
National Certified Pharmacy Technician License #230************ expires 1 Oct 2018
Nevada State Technician License #PT19470
Medication Therapy Management course completed 2017
Nationally CPHT since 2001
Graduated from Los Gatos High School 1981
PROFESSIONAL DEVELOPMENT
COMPUTER SKILLS: Internet Explorer, Microsoft Word, Outlook, EPIC Systems, and Care Fusion Meditech 400
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