Roseann Monteleone

Hackettstown, NJ • 973-***-****

adyo45@r.postjobfree.com • linkedin.com/in/roseannmonteleone

Customer Service Manager

A customer focused leader with experience in the manufacturing sector

CORE COMPETENCIES

Employee Engagement • Morale-boosting • Streamlining processes that improved productivity • Getting employees up to speed faster • Training • Teaching • Adaptability Organization • Leadership Communication • Confidentiality • Teamwork • Data Analysis Strong Management Skills • Word • Excel Outlook • Conflict Resolution • Operational Strategy Project Management • Change Management Customer Engagement • Self Starter • Problem Solver • Administrative Assistance • Customer Service Order Entry • Accounts Receivable • Accounts Payable • Collections • Bank Reconciliations Bank Deposits manually & electronically • Vendor Communications • Daily and Monthly Sales Reports Unemployment Training • Job Search Assistance

CAREER HIGHLIGHTS

Led startup as the only point of contact for operations. Created all business procedures from day one, it has now been the start of seven (7) years.

Established QuickBooks database for over 300 items which included: item number, UPC number, product description, factory cost, MSP list prices and general ledger (GL) account numbers.

Coordinated project to facilitate corporate transition to Electronic Data Interchange (EDI), which has decreased time.

Managed nationwide warehouse distribution centers for inventory tracking and transfers which monitors all the company’s inventory in different locations across the US.

PROFESSIONAL EXPERIENCE

Global Marketing & Sales, Campbell Hall, NY

Operations Manager / Executive Assistant to the CEO January 2015 – May 2023

●Utilize QuickBooks for wholesale, retail, and e-commerce purchase orders (Amazon and Wayfair)

●Download and process orders from dot com sites.

●Sending orders to various distribution centers

●Data Input updating dot com sites (order acknowledgement, processed, date shipped, tracking numbers and invoice numbers)

●Customer service calls

●Customer billing and accounts receivable posting payments to accounts

●Collection calls for past due invoices.

●Update and complete sales data requirements for E-commerce sites (order status and billing)

●Create invoices and generate financial reports on customer sales.

●Calculate and analyze sales agencies’ commissions.

●Train new employees on QuickBooks

●Interface/Overseeing the entire process of shipping and freight logistics.

●Multiple warehouse inventory tracking and transfers

PREVIOUS WORK EXPERIENCE

Morris Warren Sussex Employment and Training Services – Morristown, NJ

Morris County Clerk’s Office – Morristown, NJ

Frazier Industrial – Long Valley, NJ

EDUCATION

College of St Elizabeth Convent Station, NJ, Bachelor of Science in HR Management

Kappa Gamma Pi National Honor Society and Sigma Beta Delta Honor Society

College of St Elizabeth Convent Station, NJ, Master of Science in Organizational Change Management

Kappa Gamma Pi National Honor Society and Sigma Beta Delta Honor Society

ORGANIZATIONS

Society for Human Resource Management – SHRM member

VOLUNTEERING

Boy Scouts

Girl Scouts

Antler’s Ridge Wildlife Sanctuary

Chester Senior Citizen’s

Project Kind

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