Customer Service Rep

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DEBORAH BEIERLE

Sarasota, FL 34236

*********@*******.*** / 307- 421-1550

SUMMARY

Customer-oriented sales professional with 11 years of experience building relationships, cultivating partnerships and

growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively

introducing products, territory development and revealing customer needs to deliver solutions.

SKILLS

e Customer service e Display Setup

e = Communication e Cash Register Operation

e Cleanliness e Positive and Professional

e Leadership e Flexible Schedule

e Customer Service e Retail Merchandising Expertise

Store Opening and Closing

EXPERIENCE

Retail Sales Associate / Kohls Department Store - Sonora, CA 08/2017 - 03/2020

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and

retention.

Helped customers by answering questions and locating merchandise.

Initiated friendly conversation with customers to determine level of assistance required.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Provided excellent service to customers through active engagement, direct eye contact and listening skills.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Restocked merchandise from inventory during downtime when items upfront became low.

Managed and processed customer payments made by credit and debit cards as well as cash and provided correct

change if applicable.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.

Customer service rep/sales and marketing / San Jose Mercury News - San Jose, CA 01/1990 - 01/2001

Accepting calls from customers

Starts and stops with paper

Interacting with district managers to resolve customer request

Record and bookkeeping, newspaper delivery in the field

Payroll and service awards

Retired

Customer service rep, District manager / GTE telephone company - Los Gatos, CA 01/1987 - 01/1990

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