Customer Service Store Manager

RAFAEL T. WAKEFIELD

*** ********* ***• Memphis, TN 38116

PHONE 901-***-**** •EMAIL ******************@*****.*** SUMMARY

A proven leader with an established history of management accomplishments that include success in optimizing retail, transportation, warehousing, manufacturing and logistics. I have been active in advancing management systems and leading strategic planning which has advanced the profitability of organizations. Experience includes the vision to innovate management strategy and new organizational concepts. I have enhanced distribution and manufacturing environments through improved quality, scheduling, safety/environmental, and transportation productivity. My track record includes frequent selection by leadership to spearhead special projects.

.

SKILLS AND APPLICATIONS

• Familiar with OSHA, EPA, EEOC, and other regulatory and performance guidelines

• Software: Microsoft Office Suite

WORK EXPERIENCE

Kelly Memphis, TN

Talent Advisor Jul. 2016-Jul. 2023

Responsible for assisting the client's HR team with building a robust talent management process, to include identifying and developing talent to support the distribution site. Built, supported and enhanced local talent management strategy with business needs and organization growth. Utilized corporate support tools and resources to effectively roll out a talent acquisition and internal development strategy. Assisted in improving support documentation such as job descriptions, job analysis, training, and development plans. Executed programs that drove redeployment/retention, skill improvement, and efficient communication. Actively informed Talent of safety policies, standard methodologies, and updates. Resolved issues and concerns in a timely and professional manner. Based on feedback and engagement scores, drove, and executed process improvements as directed. Maintained balancing operational efficiency and delivering the highest quality services to meet the customer needs.

Instaff Staffing Southaven, MS

Onsite Supervisor Feb. 2016-June 2016

Maintained effective communication with the customers, Human Resources, and the contract manager. Assured that all employees were trained properly for the efficient, safe and quality performance of the positions that were filled. Communicated job expectations and coached employees on relative information to provide the client with embedded employee morale. Advised and coordinated activities with other departments to ensure that all information was communicated. Produced daily reports and prevented and monitored incidents. Filed legal documents with meticulous attention to detail and professional discretion within time constraints. Proficiently handled high RAFAEL T. WAKEFIELD

642 Brakebill Ave• Memphis, TN 38116

PHONE 901-***-**** •EMAIL ******************@*****.*** volume copy and scan work during client's busy season to provide above standard customer service and completed related additional duties as assigned. CVS Pharmacy Memphis, TN

Shift Supervisor Mar. 2012-Feb. 2016

Assisted the Store Manager in maintaining a positive environment, which provided fast, efficient, and friendly service for both the customer and crew members. Maintained a clean, organized and stocked environment to contribute to a friendly customer experience. Assisted store manager in maintaining proper coverage while ensuring the store exceeded customer service standards. Provided guidance and actively set an example for crew members, ensuring that all Standard Operating Procedures were followed and pro-actively solved customer problems leading to a greater level of satisfaction. Kelly Services Memphis, TN

On-Site Supervisor (XPO Logistics) Oct. 2015-Dec. 2015 Developed and implemented management directives to guide operational and logistical efficiency for a third-party logistics company. Oversaw continuous advancement of management systems while supervising a team of 20 individuals. Contributed to the continued growth of receiving, shipping, and reverse logistics operations. Ensured that the facilities were following OSHA, DOT, SOX, and other federal regulations. Provided quality enhancements to improve throughput and reduce costs. Assisted with implementation of Lean and 5S initiatives projects; worked closely with management and supervisors to gather requirements and develop employee and warehouse key performance metrics. REFERENCES

Available upon request

Contact this candidate