Security Officer Customer Service
Resume:
MICHELLE MORALES
*** ******* ****** *******, ** *9821
Mobile: 915-***-**** ***********@*****.***
LICENSED SECURITY OFFICER
A licensed security officer with an extensive background in performing the following security functions: maintaining an orderly, safe, and secure environment, security administration, crowd control, oversee security operational techniques, and prison intelligence. A professional officer who possesses strong skills and applies effective communication, control, and supervision to maintain safe, cost effective, and clean environment. Oriented Officer with over 5 years of experience who has always acted in accordance with established policies, regulations, and procedures to maintain safety and security. A skilled officer who produces superior results and can contribute extensively to teamwork in a willing and helpful manner.
SKILLS
Surveillance equipment knowledge
Knowledge of relevant federal and state laws
Customer Service Focused
Security systems
Good Judgement and decision skills
Excellent time
Management skills
Can handle emergency situations in a quick manner
First Aid & CPR
EDUCATION
High School Diploma
Anthony High School, Anthony, TX (2010)
PROFESSIONAL EXPERIENCE
Receptionist/Security Supervisor - Full Beauty Brands 500 S Mesa Hills Dr, El Paso Texas 79912
10/30/2019 – Present
Hours per week 40+
Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail. Ensured the safety and security of people, property, and information. As a receptionist supervisor I’m in charge for the weekly schedule.
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
MICHELLE MORALES
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Mobile Advisor/Security Officer – David L. Carrasco Job Corps Center, El Paso, Texas
5/1/2017- 10/30/2019
Hours per week: 40+
Provides a safe, secure living and work environment for the David L. Carrasco Job Corps Center staff, students ages 16- 24, buildings, and property. Provides security through patrol of school building(s) and building perimeters, including parking lots, to prevent unauthorized visitors or property damage; does related work as required. Makes sure that students are where they need to be and adhere to center policies.
Key Accomplishments:
Analyzed information and situations regarding activities that may be in violation of school policies and/or an indication of possible criminal activity for the purpose of determining immediate actions and/or making recommendations to ensure safety of students, staff, and the public.
Informed personnel, students, parents and/or visitors of school policies and procedures for the purpose of providing necessary information in compliance with policies and guidelines.
Referred observations and incidents (injuries, altercations, suspicious activities, inappropriate social behavior, violations of rules, etc.) for the purpose of communicating information to the appropriate administrative personnel for follow-up action.
Responded to a variety of situations (accidents, injuries, vandalism, fire alarms, etc.) and took appropriate action to resolve immediate safety and/or security concerns.
Transported students as required for follow up appointments as requested in safety and timely manner.
Used computers application and other automated systems such as spreadsheets, word processing, calendar, and e-mail to report security discrepancies and safety hazards thought the day.
Security Officer –G4S Secure Solutions, Inc., El Paso, Texas
8/18/2014 - 4/30/2017
Hours per week: 50+
Performs duties and exercises responsibility and authority providing security, order and discipline. Provides written reports of incidents in proper format and a timely manner. Application of basic first aid and preservation of life.
Key Accomplishments:
• Physically patrolled and visually inspected buildings and parking lot to ensure the welfare, safety and security.
• Maintain visual surveillance of grounds by foot and from a rover vehicle.
• Complied with and enforced security procedures for keys, equipment, and supplies.
• Operated control rooms monitored and accessed gates, cameras, alarms, and video terminals, operated control panels in response to audio and visual cues and requests by staff.
• Performed security observation duties and responded to emergencies.
• Performed supervision of the inmates during all daily activities.
• Implemented quality and control procedures for security keys and tools.
• Ensured compliance of all areas are in accordance with policies and procedures.
MICHELLE MORALES
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Security Officer – Contemporary Services Corporation (CSC)
10/3014- 5/30/2014
Hours per week: 24
Works with the Office of Special Events at the University of Texas at El Paso (UTEP) to provide security and parking
services for Sun Bowl Stadium, Don Haskins Center, Magoffin Auditorium, and other departments on the UTEP
Campus. Sun Bowl Stadium, seats over 51,000 fans, hosts events such as high school football, concerts, and
monster truck events. The Don Haskins Center, a 12,000-seat arena, hosts UTEP Basketball as well as professional
boxing, concerts, and more. Magoffin Auditorium, a 1,166-seat theatre, regularly hosts dance recitals, guest
speaker’s concerts, and more.
Key Accomplishments:
Ensured the safety and security of people, property, and information.
Issue security badges as needed.
Controlled personnel, visitor, and contractor access to company facilities.
Maintained an event log and operates computer systems supporting computerized security programs.
Patrols company property for security breaches, maintenance problems, fire and building hazards etc.
Responded to alarms, security situations and other incidents taking action as directed to resolve the problem.
Maintained the highest standards of professionalism by always maintaining a neat and clean appearance.
Security Officer – Securitas Security Service USA
11/5/2013- 09/09/014
Hours per week: 40
Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
Key Accomplishments:
Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
Made periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
Preserved order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
Controlled access to client site or facility through the admittance process.
Patrolled assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
MICHELLE MORALES
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CERTIFICATIONS & LICENSE
Texas State Security Guard License, 2010- Present
New Mexico State Security Guard License, 2010- 2019 Expired
CPR Certification, American Red cross, 2011-Present
Security Training, 2011
Texas State driver's Licensed, 2011-Present
ADDITIONAL INFORMATION LANGUAGE SKILLS
Fluent in both English and Spanish
COMPUTER SKILLS
Microsoft Office Suite (Word, Excel, Power Point, Access etc.)
MICHELLE MORALES
625 Houston Street Anthony, TX 79821
Mobile: 915-***-**** ***********@*****.***
Professional References
JACINTO RAMOS
Security & Safety Manger
David L Carrasco Job Corps Center
11155 Gateway Blvd W, El Paso, TX 79935
El Paso, Texas 79935
Manger
L.T RUBEN A. CHAVEZ
Security Site Supervisor
Full Beauty Brands
500 S. Mesa Hills Dr.
El Paso, Texas 79912
Supervisor
MARISELA ENRIQUEZ
Human Resource Assistant
Full Beauty Brands
500 S Mesa Hills Dr.
El Paso, Texas 79912
Human Resources
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