JUAN CARLOS HERNANDEZ

adyo0j@r.postjobfree.com 956-***-****

CAREER OBJECTIVE

Motivated and forward-thinking professional with 10+ years of IT experience, demonstrating a high level of initiative and adaptability. A team player focused on securing a challenging career opportunity to utilize full spectrum of IT knowledge and professionally acquired skills with the purpose of enhancing the capabilities of a company’s work environment. PROFESSIONAL EXPERIENCE

Trico (First Brands Group) – IT & Networking Local Operational Supervisor, Brownsville, TX. November 2022 – June 2023

• Led IT operation for 400+ end users, attended management meetings to discuss milestones and plan goals for distribution centers and manufacturing plants

• Delivered project oversight and architectural reviews from IT perspective to enhance the production and elevate customer satisfaction by avoiding the probability of missing forecasts deadlines for customers across the different business units

• Designed, installed and supported the LAN, Wan and Wireless integrations for the TX-MX area production environment, the various distribution centers and the main manufacturing plant based on operation demands

• Supported and maintained the corporate WAN constituted by MPLS, SD- WAN, IPsec Tunnels (US, Mexico, Europe) on a daily basis via remote session 24/7 to avoid work interruptions

• Eased the proficiency of end-users by implementing Cloud-based integration tools by reducing the amount of in-house supported devices

• Main point of contact for vendors and external consultants on hardware, software and network integrations for the various business units to enhance the IT spectrum

Trico (First Brands Group) – IT & Networking Support, Brownsville, TX. June 2019 – November 2022

• Tracked physical inventory to meet business expectations for current and future personnel onboarding while keeping records of job assignments via ticket system

• Installed hardware and software, performed re-imaging of PCs with the aid of WDS, and administered active directory, O365 Portal and Cisco CSU telecom engine

• Delivered exceptional in-house and remote technical support and assistance for 400+ employees located in different DC warehouses and production plants from different locations and countries.

• Worked in collaboration with the IT team in the installation of the LAN, Wireless Access points and IP printers implementing Cat5, CAT6, and fiber optic

• Responsible for working with DHCP, DNS and other forms of Network Layer to initiate the connectivity of the nodes that constituted the LAN

• Configured and deployed RF scanners to work in conjunction with Enterprise PRMS ERP engine for the production environment

Advanced Call Technologies Center – IT Lead Technician, Brownsville, TX. August 2016 – June 2019

• Led the IT department by delivering exceptional technical support for 1000+ in-house employees

• Attended management meetings to discuss long-term goals, plans and tasks to be completed in order to increase work performance at various locations

• Worked in conjunction with IT team on the implementation of afterhours LAN and servers to minimize the risk of halting connection and system access failures for end users Advanced Call Technologies Center – IT Technician, Brownsville, TX. December 2012 – August 2016

• Delivered technical support, hardware and software installation for the 1000+ end users located in the call center

• Assisted end users with their domain accounts and access to the various shared drives via Active Director

• Responsible for maintaining the computer system and LAN (local area network) function ability stable and updated

• Deployed and configured VOIP, IP cameras and IP printers for the IT optimization of the call center EDUCATION

Texas State Technical College – Brownsville, TX

Associate Degree: Computer Systems Management and Technology (July 2012) ADDITIONAL INFORMATION

• Bilingual in English and Spanish

• Proficient in Office 365, Active Directory, VMware, Secure Crt, Cisco Catalyst, Cisco ASA, Cisco Meraki, Fortigates, Masergy and Cisco Call Manager

• Skills: Certified Computer Technician, Certified in Fiber Optic Terminations, VOIP and IP cameras installation, management of AC/DC voltage

Contact this candidate