Customer Service Representative

Professional Summary

Skills

Work History

OёюљѦѠ Sюћѐѕђѧ

**** ** *** ****,***** Gardens,FL 33056 • 305-***-**** • *****************@*****.*** Strong customer relations

Self-sufficient

Practices due diligence

High level of accuracy

Spanish speaking

Excellent time management skills

Compliance, banking laws and regulations

Customer-oriented

Bank Teller, 03/2012 to 08/2017

Check Cashing USA – Miami Gardens, FL

Organized and removed online banking files no longer in use. Handled various accounting transactions.

Processed exchange and foreign currency.

Met with clients to generate new business and negotiate contracts. Reported economic trend findings in bi-weekly research publications distributed to [Number] investors.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Pulled daily branch [name] reports.

Collaborated with the compliance department to eliminate procedural errors and margin breaks. Established key procedures for teams preparing documentation, models, and presentations. Customer Service Representative, 01/2007 to 02/2012 Red Roof Inn Inc. – MIAMI GARDENS, FL

Directed calls to appropriate individuals and departments. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Set up and explained new membership contracts.

Recommended alternative items if product was out of stock. Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.

Education

Delivered exceptional customer service through ackowledgement, communication and commitment to quality.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

GED: 2011

Compu-Med Vocational Careers - Miami - Miami, FL

GED: 2002

Cepero Bonilla - Cuba

Contact this candidate