Customer Service Data Entry
Resume:
Natya Morris
Euless, TX *****
***************@******.***
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Skills
Shipping and Receiving
Product Verification
Freight Labeling
Team Collaboration
Problem-Solving
Visual Inspection
Decision Making
Warehouse Operations
Work Order Following
Problem Solving
Loading and Unloading
Cargo Sorting
Equipment Operation
Loading Dock Operations
Wrapping and Boxing
Forklift Certified
Material Handling
Inventory Organization
Critical Thinking
Willing to Learn
Forklift Operator Certification
Data Entry
Attention to Detail
Pallet Jack Operation
Materials Handling Safety Training
Container Packing and Repacking
Inventory Tracking
Customer Service
Cash Handling
Employee Training
Product Scanning
Payment Processing
Inventory Stocking
Security Monitoring
Collecting Information
Written and Verbal Communication
Data Management
Data Review
Multitasking and Prioritization
Critical Thinker
Experience
December 2022 - Current
Schneider - Grapevine, TX
Warehouse Associate
Packed and labeled merchandise to prepare for loading and shipment to customers.
Used pallet jacks to move items to and from warehouse locations.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Received deliveries, scanned packages and updated orders in internal database.
Examined packages and goods for damage and notified vendors of replacement needs.
Updated inventory and production information using warehouse management systems and scanner guns.
Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Operated forklifts to fill or empty overhead spaces.
Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
Compiled, sorted and filed records of product orders, business transactions and other activities.
December 2021 - November 2022
Menzies Aviation - Grapevine, TX
Cargo Operations Agent
Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
Helped with inventory and data entry as well as receiving and reporting flight records.
Worked as security when needed and also escorted vehicles on to the ramp when needed.
Retrieved stored items and traced lost shipments, when necessary.
Checked import and export documentation to determine cargo contents.
Used scanners to track parcel information, condition or receipt.
Conducted inventories and updated database to reflect accurate cargo information.
Directed cargo loading to monitor even distribution of weight.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Identified needs of customers promptly and efficiently.
November 2018 - November 2021
Jasons Deli - DeSoto, TX
Cashier
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Processed refunds for worn, damaged and broken merchandise.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Discounted purchases by scanning and redeeming coupons.
Learned roles of other departments to provide coverage and keep store operational.
Processed sales transactions to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
June 2021
South Oak Cliff High School Dallas, TX
High School Diploma
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