Team Leader Unit Supervisor

RESUME

ROBIN R HARPER

BUFFALO NY *****

716-***-****

HSBC BANK NA

**** - ****:

PROOF DEPT: PROOF OPERATOR/TEAM LEADER /DEPARTMENT TRAINER

==ENCODED MICRO ENCODING ON CUSTOMERS/BUSINESS CHECKS, WITHDRAWAL & DEPOSITS SLIPS. AS THE TEAM LEADER MY DUTIES WERE TO ASSIST THE UNIT SUPERVISOR WITH DAILY TASK OF MAKING SURE OPERATORS WORK WAS DONE IN A TIMELY MANNER TO MEET SCHEDULED DEADLINES.

2007 - 2016

REMOTE DEPOSIT CAPTURE DEPT:

==PROCESSED ELECTRONIC DEPOSITS, CHECKS AND DEPOSITS FROM INTERNAL FRONTLINE TELLERS. CORRESPONDED WITH BRANCHES DAILY TO RECONCILE ERRORS / CORRECTIONS.

2016 - 2021

ACH DEPT (AUTOMATIC CLEARING HOUSE):

PROCESSED CUSTOMER DISPUTE FORMS FOR ACH TRANSACTION ON CHECKING AND SAVINGS ACCOUNTS. ANSWERED CUSTOMERS INQUIRIES VIA EMAIL OR PHONE REGARDING UNAUTHORIZED TRANSACTIONS. PROCESS LATE RETURN REQUEST FOR DATED TRANSACTION.