Sue Northern

adyny2@r.postjobfree.com **** E. Tamblo Dr. Phoenix, AZ 85044 480-***-****

Experience

Foothills Art, Sign & Design 5146 E. Tamblo Dr. Phx, AZ 85044 480-***-****)

Customer Service, Accounting, Engraving, Shipping & Receiving 2004 – Current

Handle customer complaints and work to insure customer satisfaction and retention. Interface with customers to insure their needs are met. Receive and enter new orders. Track and insure that orders are processed and fulfilled in a timely manner. Invoice customers. Print shipping labels and insure that items are packaged properly for shipping. Process credit card transactions and insure collection of payments. Provide financial information and reports to management.

Skills

Customer Service Specialist

Accounting, order entry and tracking (Quickbooks)

Answer Customer phone calls

Billing and payment processing

Collections

Experience

The Avenue 48th St & Ray Phx, AZ 85044

Customer Service/Registers 2009 – March thru October.

Opened and closed. Counted in registers and prepared for customers. Counted out registers and prepared deposits. Kept track of inventory and insured items were displayed in the manner set forth in company policy. Worked throughout the day assisting customers on the floor and at cash registers to insure a good customer experience. Upsold customers and established credit card accounts.

Skills

Customer Service Specialist

Sales with a priority on establishing customer credit

Operated cash registers

Answered Customer phone calls

Cleaning and organizing of retail space

Inventory control and stocking

Experience

Farmers Insurance 4825 E. Elliot Rd. Phx, AZ 85044 480-***-****)

Customer Service 1980-1994

Assisted customers with Insurance information, established new policies, Corrected and made additions to existing policies, and received payments. Spoke with customers concerning problems and issues with Farmers Insurance. Handled Customers when dealing with claims against their insurance policy. Handled property inspections. Helped customers audit policies to insure adequate coverage.

Skills

Customer Service Specialist

Established New Accounts

Answered and Serviced Customer Calls

Ten Key Operations

Sales of New and Upgrading of existing Insurance Policy’s

Billing and Collections

Filing

Experience

Valley National Bank Main & Rural Tempe, AZ 85281

Customer Service/Teller 1976-1980

Teller, Customer Service, Loans and New Accounts. Assisted customers in completing transactions. Helped customers to figure out there financial needs both short and long term. Identified and provided financial services to the customer.

Skills

Customer Service Specialist

Teller Services

Ten Key Operations

Customer phone calls

Register balancing

Vault and ATM balancing

Loan Processing

Financial Service Provider

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